Account Executive (Renewals) in Cardiff

With over 30 years’ experience, CHAS is the trusted health and safety certification specialist for construction and the public sector. Founded by Merton Council, we help contractors pre-qualify for projects and give clients easy access to over 30,000 compliant contractors. We set the standard for excellence. Our audits align with major legislation and recognised standards, making compliance simple.

We are seeking a proactive and detail-oriented Renewals Account Executive to join our CHAS team. In this role, you will be responsible for managing and processing contractor renewals, ensuring contractors maintain their accreditation and remain compliant with CHAS requirements. You will act as the main point of contact for contractors going through the renewal process, providing support, guidance, and driving timely renewals to achieve team targets.

What that means day to day:

• Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
• Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
• Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
• Handle objections and queries related to the renewal process, providing accurate and professional responses.
• Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
• Meet and exceed individual and team renewal targets and KPIs.
• Maintain accurate records of all interactions and updates within the CRM system.
• Provide feedback on recurring contractor concerns to help improve the overall renewals process.

What you’ll need to be successful:

Essential Skills:

• Experience in a customer service, account management, or renewals-based role.
• Strong communication skills, both written and verbal.
• Excellent organizational and time‑management abilities.
• Ability to manage a high volume of accounts while maintaining attention to detail.
• Comfortable working with targets and performance metrics.
• Confident handling objections and turning conversations around positively.
• Proficiency in using CRM systems and Microsoft Office applications.

Desirable Skills:

• Knowledge of health and safety accreditation or compliance processes.
• Experience working within the contractor or construction industry.
• Familiarity with CHAS or similar SSIP accreditation schemes.

What you'll get in return:

We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer.

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:

• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.