At a Glance
- Tasks: Lead customer onboarding and training for a cutting-edge SaaS platform.
- Company: Join Cognexo, a fast-growing digital learning and employee engagement company.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid work flexibility.
- Other info: Dynamic role with opportunities for career growth and process improvement.
- Why this job: Make a real impact by empowering enterprise clients with innovative solutions.
- Qualifications: Degree educated with 3-5 years in SaaS implementations and strong communication skills.
The predicted salary is between 70000 - 85000 £ per year.
- Customer Implementations and Training Lead
- Competitive salary and performance-based bonus
- Hybrid - must be able to commute to Leeds office
- Type: Full-time, Permanent
- About Cognexo
Cognexo is a fast-growing digital learning and employee engagement company solving for the problem of Workforce Readiness.
Our Saa S platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before.
We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.
As a Customer Implementation Manager reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live.
You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.
The Role
You’ll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines.
You’ll need to hold the critical path, influence without authority, and make good decisions with incomplete information.
Day-to-day, the role encompasses scoping configuration requirements, building implementation plans, running stakeholder sessions, coordinating with product and engineering on technical dependencies, and writing the client-facing communications that keep momentum when things slow down.
In addition to the above, the role will also require the individual to become a product expert and deliver enablement/training sessions to new and existing customers alike.
This will cover front to back sessions as well as ad-hoc product update training to the Cognexo install base.
Key Responsibilities
- Full implementation lifecycle from kick-off through to go-live and CS handover.
- Discovery and scoping calls to translate client requirements into configuration decisions.
- Implementation plans and project trackers maintained in real time.
- Stakeholder management across client-side and internal teams, including escalation handling.
- Acceptance criteria definition and UAT coordination.
- Handover documentation that gives the CS team everything they need to own the account.
- Contribution to implementation process improvement like templates and playbooks.
- Training and enablement for internal and external stakeholders.
Skills and Experience
- Required
- Educated to degree level.
- Demonstrable 3-5 years experience delivering Saa S implementations or complex technology onboarding projects.
- Confident running client-facing sessions independently. Discovery, kick-off, steering and UAT.
- Strong written and verbal communication; able to translate technical constraint into plain English for non-technical stakeholders.
- Comfortable with ambiguity and capable of prioritising across multiple concurrent accounts.
- Strong organisational skills, your project management doesn't depend on being reminded.
- Experience in enablement/training environments, communicating with large audiences at all levels.
- Preferred
- Experience in HR tech, L&D, or adjacent Saa S categories.
- Familiarity with Zendesk, Salesforce, or similar CRM/support tooling.
- Exposure to LMS platforms or workforce training environments.
- Understanding of an enterprise organisation's structure, including L&D, HR and compliance functions.
- What success in this role looks like
Six months in, you've got a repeatable rhythm.
Your accounts go live on time because you've managed the critical path actively, not reactively.
Clients feel like the process is tight and executed to perfection.
Handovers to CS are clean enough that the team doesn't need to come back to you to understand an account.
You've spotted at least one pattern in how implementations slip and have implemented a process to circumvent these issues in the future.
Training and enablement sessions are delivered with gravitas and leave no uncertainty with the relevant stakeholders.
Your knowledge of the platform is second to none and you are the authority on the Cognexo platform both internally and externally.
Why Join Cognexo?
- Competitive salary and performance-based bonus.
- Hybrid flexibility and a culture built on trust and accountability.
- A high-impact role with real influence and long-term career growth.
- #J-18808-Ljbffr
Customer Implementations And Training Lead in Gildersome employer: Cognexo
Cognexo is an exceptional employer that fosters a culture of innovation and integrity, making it an ideal place for professionals seeking meaningful work in the digital learning space. With a competitive salary, performance-based bonuses, and hybrid working options, employees enjoy a flexible environment that prioritises trust and accountability. The company offers significant opportunities for career growth, allowing you to shape the future of employee engagement while working closely with leadership in a dynamic and rapidly scaling SaaS business based in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementations And Training Lead in Gildersome
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Cognexo looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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✨Apply Directly Via Company Websites
When you come across roles like Customer Implementations And Training Lead at Cognexo, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Implementations And Training Lead in Gildersome
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Cognexo, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Cognexo and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Cognexo
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Cognexo might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Cognexo.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
