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For Companies At a Glance
- Tasks: Coach and mentor engineers while solving complex technical issues in real-time.
- Company: Join a leading tech company focused on innovative automation solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge technology.
- Qualifications: Bachelor's degree in engineering and 6+ years of relevant experience required.
- Other info: Dynamic role with extensive travel and growth opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Essential Functions
- Provide coaching, mentoring and guidance to Cognex Field Engineers and Cognex service contractors.
- Operate as direct escalation path for team members experiencing on-site issues or needing technical advice.
- Act as a direct escalation path for technical support teams in resolution of customer technical support requests.
- Design, test and tune script blocks (mainly JS) for the communication and enhancements of our Cognex products and solutions.
- Provide timely, detailed and accurate reports on service work performed and product performance.
- Provide real-time support for in-field Field Service Engineers (FSEs) / site leads to resolve complex issues in creative and effective ways to support delivery of project profitability targets.
- Deliver 2nd level escalation support, utilising in-depth evaluation of variable aspects in post project / sales support environments.
- Provide rapid response, physical deployment options to complex or escalating projects/issues, often coordinating activities of others, with short term notice.
- Document Technical Notes / “How-To’s” for identified cross-functional issues and own documentation distribution and management.
- Develop topics and supporting training materials for field service resources (internal and external) – driving overall competencies and skills upwards.
- Ensure timely communications with customers on status, as well as updates to all internal stakeholders.
- Travel to sites as needed, to perform the tasks as described for this position. Extended travel periods may be required during the commissioning and acceptance phase of each project, or through peak volume business periods.
- Other responsibilities as assigned.
Knowledge, Skills and Abilities
- Bachelor’s degree in Electrical, Mechanical, Industrial, Automation or Computer Engineering from an accredited institution is required, Master’s degree is preferred.
- 6+ years’ experience in solution install, commissioning and advanced troubleshooting of ID and Vision based solutions or relevant automation equipment, electrical, networking and control systems.
- Advanced knowledge and experience in higher level scripting (Cxx & JavaScript) and/or industrial protocols via serial communication (ASCII) and PLC competencies.
- Advanced knowledge in industrial fieldbus protocols.
- Advanced knowledge in PLC (Siemens, Rockwell or Beckhoff preferred).
- Strong customer focus, attention to detail, fast acting, excellent communicator and self-driving mentality.
- Ability to sort through competing priorities, anticipate risks and develop effective mitigation actions.
- Strong competence in In-Sight, VPro, 2D and 3D Vision applications.
- Strong knowledge of serial and ethernet protocols.
- Demonstrates strong organisation skills and communicates well within the company and among peers and stakeholders.
- Evidence of strong communication skills and the ability to handle difficult customer situations is essential.
- Ability to proactively work remotely and in a team environment.
- Available to travel up to 50%.
Senior Advanced Customer Engineer employer: COGNEX
Contact Detail:
COGNEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Advanced Customer Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Advanced Customer Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with scripting or troubleshooting, don’t be shy about it. Share examples of your work or projects you've tackled. This will help potential employers see how you can add value to their team.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you had to resolve complex issues or mentor others. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you’re genuinely interested in being part of the StudySmarter family.
We think you need these skills to ace Senior Advanced Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Advanced Customer Engineer role. Highlight your experience with scripting, troubleshooting, and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've provided technical support or resolved complex issues in the past. We love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical expertise in your application. Mention your experience with JS scripting, PLCs, and any relevant automation equipment. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at COGNEX
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around scripting languages like JavaScript and industrial protocols. Be ready to discuss your experience with troubleshooting and installing automation solutions, as this will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Think about specific scenarios where you had to act quickly or creatively to support project profitability targets. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that’s easy to understand, as you’ll need to communicate with both customers and internal stakeholders.
✨Be Ready to Discuss Training and Mentoring
As part of the role involves coaching and mentoring others, think about your past experiences in training or guiding team members. Be ready to share how you’ve developed training materials or supported colleagues in enhancing their skills.
