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- Tasks: Lead and mentor engineers while solving complex technical issues in the field.
- Company: Join a leading tech company focused on innovative automation solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a real impact by enhancing cutting-edge technology and supporting teams.
- Qualifications: Bachelor's degree in engineering and 6+ years of relevant experience required.
- Other info: Dynamic role with extensive travel and growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
locations: United Kingdom - Field
time type: Full time
posted on: Posted Yesterday
job requisition id: R0010978
Job DescriptionEssential Functions- Provide coaching, mentoring and guidance to Cognex Field Engineers and Cognex service contractors.
- Operates as direct escalation path for team members experiencing on site issues or being in technical advice.
- Act as a direct escalation path for technical support teams in resolution of customer technical support requests.
- Designing, testing and tuning script blocks (mainly JS) for the communication and enhancements of our Cognex products and solutions.
- Provide timely, detailed and accurate reports on service work performed and product performance.
- Provide real time support for in-field Field Service Engineers (FSEs) / site leads to resolve complex issues in creative and effective ways to support delivery of project profitability targets.
- Deliver 2nd level escalation support, utilizing in-depth evaluation of variable aspects in post project / sales support environments.
- Provide rapid response, physical deployment options to complex or escalating projects/issues, often coordinating activities of others, with short term notice.
- Document Technical Notes / “How-To’s” for identified cross functional issues and own documentation distribution and management.
- Develop topics and supporting training materials for field service resources (internal and external) – driving overall competencies and skills upwards.
- Ensure timely communications with customers on status, as well as updates to all internal stakeholders.
- Travel to sites as needed, to perform the tasks as described for this position. Extended travel periods may be required during the commissioning and acceptance phase of each project, or through peak volume business periods.
- Other responsibilities as assigned.
- Bachelor’s degree in Electrical, Mechanical, Industrial, Automation or Computer Engineering from an accredited institution is required, Master’s degree is preferred.
- 6+ years’ experience in solution install, commissioning and advanced troubleshooting of ID and Vision based solutions or relevant automation equipment, electrical, networking and control systems.
- Advanced Knowledge and experience in higher level scripting (Cxx & JavaScript) and/or industrial protocols via serial communication (ASCII) and PLC competencies.
- Advanced knowledge in industrial fieldbus protocols.
- Advanced knowledge in PLC (Siemens, Rockwell or Beckhoff preferred).
- Strong customer focus, attention to detail, fast acting, excellent communicator and self-driving mentality.
- Ability to sort through competing priorities, anticipate risks and develop effective mitigation actions.
- Strong competent in In-Sight, VPro, 2D and 3D Vision applications.
- Strong knowledge of serial and ethernet protocols.
- Demonstrates strong organization skills and communicates well within the company and among peers and stakeholders.
- Evidence of strong communication skills and the ability to handle difficult customer situations is essential.
- Ability to proactively work remotely and in a team environment.
- Available to travel up to 50%.
Senior Advanced Customer Engineer employer: Cognex Corporation
Contact Detail:
Cognex Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Advanced Customer Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Advanced Customer Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer engineering. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects, especially those involving advanced troubleshooting and scripting. We want to see how you’ve tackled complex issues and delivered results – it’s all about demonstrating your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Senior Advanced Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Advanced Customer Engineer role. Highlight your relevant experience in troubleshooting, scripting, and customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the job description. We love a good story!
Show Off Your Technical Skills: Since this role requires advanced knowledge in scripting and industrial protocols, make sure to showcase these skills prominently. We want to know about your experience with JS and PLCs, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cognex Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around scripting languages like JavaScript and industrial protocols. Be ready to discuss your experience with troubleshooting and installing solutions, as this will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Think about specific scenarios where you had to act quickly or creatively to support project profitability targets. This will demonstrate your ability to handle the fast-paced nature of the job.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that’s easy to understand, especially when discussing how you’ve interacted with customers or team members in challenging situations.
✨Be Ready to Discuss Training and Mentoring
As part of the role involves coaching and mentoring others, think about your past experiences in training or guiding colleagues. Be ready to share how you’ve developed training materials or supported team members in enhancing their skills.
