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- Tasks: Support and mentor engineers while resolving complex technical issues.
- Company: Cognex Corporation is a leader in automation and vision systems.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for travel.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Bachelor's degree in engineering and 3+ years of relevant experience required.
- Other info: Expect travel up to 50% for project support.
The predicted salary is between 36000 - 60000 £ per year.
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- Provide coaching, mentoring and guidance to Cognex Field Engineers and Cognex service contractors.
- Operates as direct escalation path for team members experiencing on site issues or being in technical advice.
- Act as a direct escalation path for technical support teams in resolution of customer technical support requests.
- Designing, testing and tuning script blocks (mainly JS) for the communication and enhancements of our Cognex products and solutions
- Provide timely, detailed and accurate reports on service work performed and product performance.
- Provide real time support for in-field Field Service Engineers (FSEs) / site leads to resolve complex issues in creative and effective ways to support delivery of project profitability targets
- Deliver 2nd level escalation support, utilizing in-depth evaluation of variable aspects in post project / sales support environments
- Provide rapid response, physical deployment options to complex or escalating projects/issues, often coordinating activities of others, with short term notice
- Document Technical Notes / “How-To’s” for identified cross functional issues and own documentation distribution and management
- Develop topics and supporting training materials for field service resources (internal and external) – driving overall competencies and skills upwards
- Ensure timely communications with customers on status, as well as updates to all internal stakeholders
- Travel to sites as needed, to perform the tasks as described for this position. Extended travel periods may be required during the commissioning and acceptance phase of each project, or through peak volume business periods
- Other responsibilities as assigned.
Job Description
Essential Functions
- Provide coaching, mentoring and guidance to Cognex Field Engineers and Cognex service contractors.
- Operates as direct escalation path for team members experiencing on site issues or being in technical advice.
- Act as a direct escalation path for technical support teams in resolution of customer technical support requests.
- Designing, testing and tuning script blocks (mainly JS) for the communication and enhancements of our Cognex products and solutions
- Provide timely, detailed and accurate reports on service work performed and product performance.
- Provide real time support for in-field Field Service Engineers (FSEs) / site leads to resolve complex issues in creative and effective ways to support delivery of project profitability targets
- Deliver 2nd level escalation support, utilizing in-depth evaluation of variable aspects in post project / sales support environments
- Provide rapid response, physical deployment options to complex or escalating projects/issues, often coordinating activities of others, with short term notice
- Document Technical Notes / “How-To’s” for identified cross functional issues and own documentation distribution and management
- Develop topics and supporting training materials for field service resources (internal and external) – driving overall competencies and skills upwards
- Ensure timely communications with customers on status, as well as updates to all internal stakeholders
- Travel to sites as needed, to perform the tasks as described for this position. Extended travel periods may be required during the commissioning and acceptance phase of each project, or through peak volume business periods
- Other responsibilities as assigned.
Knowledge, Skills And Abilities
- Bachelor’s degree in Electrical, Mechanical, Industrial, Automation or Computer Engineering from an accredited institution is required, Master’s degree is preferred
- 3+ years’ experience in solution install, commissioning and advanced troubleshooting of ID and Vision based solutions or relevant automation eqipment, electrical, networking and control systems
- Advanced Knowledge and experience in higher level scripting (Cxx & JavaScript) and/or industrial protocols via serial communication (ASCII) and PLC competencies
- Advanced knowledge in industrial fieldbus protocols
- Advanced knowledge in PLC (Siemens, Rockwell or Beckhoff preferred)
- Strong customer focus, attention to detail, fast acting, excellent communicator and self-driving mentality
- Ability to sort through competing priorities, anticipate risks and develop effective mitigation actions
- Strong competent in In-Sight, VPro, 2D and 3D Vision applications
- Strong knowledge of serial and ethernet protocols
- Demonstrates strong organization skills and communicates well within the company and among peers and stakeholders.
- Evidence of strong communication skills and the ability to handle difficult customer situations is essential
- Ability to proactively work remotely and in a team environment
- Available to travel up to 50%
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Automation Machinery Manufacturing
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Advanced Customer Engineer employer: Cognex Corporation
Contact Detail:
Cognex Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Customer Engineer
✨Tip Number 1
Familiarise yourself with Cognex products and solutions, especially their ID and Vision-based technologies. Understanding the technical aspects and common issues can help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of Cognex Corporation on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Advanced Customer Engineer role.
✨Tip Number 3
Prepare to discuss your experience with scripting languages, particularly JavaScript, as well as your troubleshooting skills. Be ready to share specific examples of how you've resolved complex technical issues in previous roles.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've effectively communicated with clients or managed difficult situations. This will show your ability to handle the customer-focused aspects of the role.
We think you need these skills to ace Advanced Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, technical troubleshooting, and scripting. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the Advanced Customer Engineer role. Mention specific experiences where you've provided technical support or training, and how they relate to the responsibilities outlined by Cognex Corporation.
Showcase Technical Skills: Clearly outline your technical skills, especially in scripting languages like JavaScript and any relevant automation technologies. Provide examples of how you've used these skills in previous roles to solve complex problems.
Highlight Communication Abilities: Since the role requires strong communication skills, include examples of how you've effectively communicated with customers or team members in challenging situations. This will show your ability to handle difficult customer interactions.
How to prepare for a job interview at Cognex Corporation
✨Showcase Your Technical Expertise
Make sure to highlight your experience with scripting languages, especially JavaScript, and any relevant automation equipment. Be prepared to discuss specific projects where you've successfully implemented solutions or resolved complex issues.
✨Demonstrate Problem-Solving Skills
Cognex Corporation values creative problem-solving. Prepare examples of how you've tackled challenging situations in the past, particularly in a customer-facing role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Abilities
Strong communication skills are essential for this role. Be ready to discuss how you've effectively communicated with both technical teams and customers. Consider sharing instances where you managed difficult customer interactions successfully.
✨Prepare for Travel Discussions
Since the role requires up to 50% travel, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where travel was a part of your job and how you managed it alongside your responsibilities.
