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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage helpdesk operations in a dynamic environment.
- Company: Join a collaborative tech team in London with exciting client interactions.
- Benefits: Competitive salary, performance bonuses, and opportunities for skill development.
- Why this job: Make a real difference by solving tech issues and improving IT systems.
- Qualifications: Experience in IT support, troubleshooting skills, and a passion for technology.
- Other info: Engage in diverse projects and enjoy a supportive team culture.
The predicted salary is between 30000 - 35000 £ per year.
Location: London Office with secondment to client sites. Hours: Monday–Friday, 9:00–17:30
About the Role
We are looking for a talented and enthusiastic IT Support Technician to join our London team. In this role, you will provide day‑to‑day technical support, manage the helpdesk, maintain IT systems, and ensure smooth onboarding and service delivery across the business. You’ll work closely with your manager, third‑party vendors, and remote teams to deliver reliable, high quality IT services.
Key Responsibilities
- Helpdesk & Technical Support
- Take ownership of tickets on the helpdesk and ensure all tickets are responded to within agreed SLAs, escalating when required.
- Diagnose, troubleshoot, and resolve user issues via remote tools and in‑person support.
- Provide remote support to multiple remote sites.
- Configure and deploy laptops, desktops, printers, phones, mobile devices, and AV/video conferencing units.
- Perform LAN/WAN troubleshooting and basic networking tasks.
- Maintain security standards including antivirus, patching, access controls, and BitLocker.
- Participate in onboarding and offboarding users, including basic onboarding training.
- Create and maintain user accounts in Active Directory/Entra ID, and Microsoft 365.
- Manage access rights, security groups, distribution lists, calendars, and mailboxes.
- Provision and maintain Cisco telephony systems and voicemail.
- Handle file access permissions and third‑party service administration (e.g. SharePoint and Egnyte).
- Keep your manager updated on IT issues, rollouts, and scheduled work.
- Ensure third‑party suppliers are approved, scheduled, and managed appropriately.
- Maintain accurate hardware/software audits and ensure equipment is tracked and secure.
- Keep server room and IT storage organised, clean, and secure.
- Maintain and update IT policies, documentation, and supplier lists.
- Projects & Continuous Improvement
- Assist with out‑of‑hours upgrades, office moves, and refurbishment projects when required.
- Provide reports for auditing and insurance purposes.
- Research new technologies and support ongoing IT improvement initiatives.
Skills & Experience
- Previous experience in a 1st/2nd line IT support role
- Strong troubleshooting ability across Windows, Microsoft 365, and common business applications
- Experience with Active Directory, Entra ID/M365 admin, and basic networking
- Experience working on a helpdesk system and taking ownership of tickets.
- Hardware setup experience (laptops, printers, phones, AV equipment)
- Excellent communication and customer service skills
- Ability to manage workload, prioritise tasks, and operate independently
- Experience with Cisco Call Manager
- Knowledge of Datto RMM or similar RMM tools
- Familiarity with ShareFile or other file‑sharing solutions
- Exposure to IT security best practices
What We Offer
- £30-35k depending on experience.
- Annual performance‑related bonus
- A supportive and collaborative team environment
- Opportunities to grow your technical skillset
- Involvement in diverse IT projects and system improvements
IT Support Technician employer: Cognetive Limited
Contact Detail:
Cognetive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it’s time to show what you’ve got!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with helpdesk systems and troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing your past achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills: When filling out your application, make sure to mention specific technologies you’ve worked with, like Active Directory or Cisco systems. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Cognetive Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, Microsoft 365, and basic networking. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tools but can also handle real-world problems.
✨Showcase Your Helpdesk Experience
Since this role involves managing a helpdesk, be prepared to talk about your previous experience with ticketing systems. Highlight specific examples where you took ownership of tickets and how you ensured they were resolved within SLAs. This demonstrates your commitment to customer service and efficiency.
✨Communicate Clearly and Confidently
Excellent communication is key in IT support. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. During the interview, maintain eye contact and engage with your interviewer to convey confidence and approachability.
✨Research the Company Culture
Before the interview, take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. Mention any relevant projects or initiatives that excite you, showing that you’re genuinely interested in being part of their team.
