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For Companies At a Glance
- Tasks: Drive client success and growth through strategic partnerships and upselling opportunities.
- Company: Join a dynamic EdTech company focused on cognitive profiling and learner achievement.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real impact by helping clients succeed and grow with innovative solutions.
- Qualifications: 3+ years in Customer Success or Sales, with strong commercial acumen.
- Other info: Collaborative environment with a focus on continuous learning and team growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a high-energy, commercially minded Client Success & Growth Manager to act as a senior individual contributor, driving measurable impact across our client base. You’ll combine consultative customer partnerships with a sharp eye for growth opportunities ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion. This role is for someone curious, proactive, and commercially driven, equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.
Responsibilities
- Own revenue expansion and contribute directly to net revenue retention targets.
- Build strong relationships with clients, understanding their goals, challenges, and success drivers.
- Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions.
- Shape account strategies that deliver impact for customers and revenue growth.
- Forecast and track account metrics with accuracy, delivering against quarterly revenue goals.
- Lead customer onboarding and activation, ensuring clients embed Cognassist effectively.
- Deliver tailored enablement and training to drive adoption across teams and stakeholders.
- Champion the benefits of cognitive profiling and learning strategies with senior client leaders.
- Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance.
- Act as a trusted advisor bringing fresh ideas, best practices, and solutions that add value.
- Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation.
- Convert customer success into advocacy: case studies, testimonials, and reference clients.
- Engage executives and stakeholders to reinforce Cognassist’s strategic value.
- Support timely renewals and negotiate agreements with commercial confidence.
- Share knowledge, insights, and proven approaches with Customer Success peers.
- Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.
Required Skills & Experience
- Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role.
- SaaS experience essential; EdTech background a plus.
- Strong commercial acumen with proven success in renewals, upselling, and expansion.
- Energetic, curious, and motivated by delivering customer impact and revenue growth.
- Excellent communicator and influencer, comfortable with both frontline users and executives.
- Organised, proactive, and resilient under pressure.
- Skilled with CRM tools and Excel; confident using data to inform decisions.
Key Competencies
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
Qualifications
- Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Client Success & Growth Manager in North East employer: Cognassist
Contact Detail:
Cognassist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Growth Manager in North East
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how valuable personal connections are when it comes to landing that Client Success & Growth Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their goals and challenges, so you can demonstrate how you’ll drive growth and success for them.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your value and how you can help clients achieve their goals. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Client Success & Growth Manager in North East
Some tips for your application 🫡
Show Your Energy: We want to see your enthusiasm shine through in your application! Use lively language and examples that demonstrate your high-energy approach to client success and growth. Let us know how you’ve made an impact in previous roles.
Be Commercially Minded: Make sure to highlight your commercial acumen in your written application. Share specific instances where you've successfully driven revenue growth or identified upsell opportunities. We love seeing those numbers!
Tailor Your Application: Don’t just send a generic application our way. Tailor your CV and cover letter to reflect the skills and experiences that align with the Client Success & Growth Manager role. Show us how your background fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re after!
How to prepare for a job interview at Cognassist
✨Know Your Clients
Before the interview, research the company’s client base and understand their goals and challenges. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor during your conversations.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've successfully driven revenue growth in previous roles. Highlight your experience with upselling, cross-selling, and renewals, as these are key aspects of the Client Success & Growth Manager role.
✨Demonstrate Proactivity
During the interview, share instances where you’ve proactively identified opportunities for clients. This could be through tailored enablement or innovative solutions that added value. Show them you’re not just reactive but can anticipate needs.
✨Engage with Data
Familiarise yourself with relevant metrics and data analysis tools. Be ready to discuss how you’ve used data to inform decisions and track account performance. This will showcase your analytical skills and your ability to deliver against revenue goals.
