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- Tasks: Drive client success and growth through strategic partnerships and revenue expansion.
- Company: Join Cognassist, a dynamic player in the EdTech sector.
- Benefits: Full-time role with opportunities for professional growth and impact.
- Why this job: Be a key player in transforming client experiences and driving innovation.
- Qualifications: 3+ years in Customer Success or Sales, with SaaS experience preferred.
- Other info: Collaborative environment focused on learning and development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a high-energy, commercially minded Client Success & Growth Manager to act as a senior individual contributor, driving measurable impact across our client base. You’ll combine consultative customer partnerships with a sharp eye for growth opportunities — ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion. This is a role for someone curious, proactive, and commercially driven — equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.
Responsibilities
- Drive Customer Value & Growth
- Own revenue expansion and contribute directly to net revenue retention targets.
- Build strong relationships with clients, understanding their goals, challenges, and success drivers.
- Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions.
- Shape account strategies that deliver impact for customers and revenue growth for Cognassist.
- Forecast and track account metrics with accuracy, delivering against quarterly revenue goals.
- Customer Engagement & Adoption
- Lead customer onboarding and activation, ensuring clients embed Cognassist effectively.
- Deliver tailored enablement and training to drive adoption across teams and stakeholders.
- Champion the benefits of cognitive profiling and learning strategies with senior client leaders.
- Consultative Partnership
- Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance.
- Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value.
- Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation.
- Advocacy & Influence
- Convert customer success into advocacy: case studies, testimonials, and reference clients.
- Engage executives and stakeholders to reinforce Cognassist’s strategic value.
- Support timely renewals and negotiate agreements with commercial confidence.
- Team Contribution & Best Practice
- Share knowledge, insights, and proven approaches with Customer Success peers.
- Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.
Required Skills & Experience
- Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role.
- SaaS experience essential; EdTech background a plus.
- Strong commercial acumen with proven success in renewals, upselling, and expansion.
- Energetic, curious, and motivated by delivering customer impact and revenue growth.
- Excellent communicator and influencer, comfortable with both frontline users and executives.
- Organised, proactive, and resilient under pressure.
- Skilled with CRM tools and Excel; confident using data to inform decisions.
Key Competencies
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities; and strong verbal and written communication skills.
Qualifications
- Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
Client Success & Growth Manager in Hebburn employer: Cognassist
Contact Detail:
Cognassist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Growth Manager in Hebburn
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Client Success & Growth Manager. Highlight your experience in driving customer value and spotting growth opportunities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Success & Growth Manager in Hebburn
Some tips for your application 🫡
Show Your Energy: We want to see your enthusiasm for the role! Make sure your application reflects your high-energy personality and your passion for driving customer success. Use examples that showcase your proactive approach and commercial mindset.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to highlight relevant experience in Customer Success, Sales, or Account Management. Show us how your skills align with our goals at Cognassist.
Highlight Your Achievements: When detailing your experience, focus on measurable outcomes. We’re interested in how you’ve driven revenue growth, improved client relationships, or successfully managed projects. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Cognassist team!
How to prepare for a job interview at Cognassist
✨Know Your Client Success Metrics
Before the interview, brush up on key metrics related to customer success and revenue growth. Be ready to discuss how you've driven measurable impact in previous roles, as this will show your understanding of the importance of data in driving client engagement.
✨Showcase Your Consultative Skills
Prepare examples of how you've acted as a trusted advisor in past positions. Think about specific instances where you provided insights that led to improved performance or client satisfaction. This will demonstrate your ability to build strong relationships and add value.
✨Highlight Your Commercial Acumen
Be ready to discuss your experience with upselling, cross-selling, and renewals. Share concrete examples of how you've identified growth opportunities during customer interactions, as this aligns perfectly with what Cognassist is looking for in a candidate.
✨Engage with Enthusiasm
Cognassist is after someone energetic and curious, so let your passion for customer success shine through. Prepare questions that show your interest in their products and how they can benefit clients, which will help you stand out as a proactive candidate.