At a Glance
- Tasks: Drive customer success and unlock growth opportunities with engaging partnerships.
- Company: Dynamic EdTech company focused on innovation and customer impact.
- Benefits: Competitive salary, share scheme, flexible working, and wellness support.
- Other info: Enjoy 25 days holiday, paid wellbeing days, and a vibrant company culture.
- Why this job: Make a real difference in education while growing your career in a supportive environment.
- Qualifications: Experience in customer success or EdTech is a plus; strong communication skills are essential.
The predicted salary is between 50000 - 65000 € per year.
We’re looking for a high-energy, commercially minded Customer Success Lead to act as a senior individual contributor, driving measurable impact across our client base. You’ll combine consultative customer partnerships with a sharp eye for growth opportunities — ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion. This is a role for someone curious, proactive, and commercially driven — equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.
Responsibilities
- Drive Customer Value
- EdTech background a plus.
- Strong commercial acumen with proven success in renewals, upselling, and expansion.
- Energetic, curious, and motivated by delivering customer impact and revenue growth.
- Excellent communicator and influencer, comfortable with both frontline users and executives.
- Organised, proactive, and resilient under pressure.
- Skilled with CRM tools and Excel; confident using data to inform decisions.
Key Competencies
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
Qualifications
- Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
What’s in it for You?
- EMI company share scheme, meaning you would own a percentage of shares, turning into significant monetary value in time.
- Competitive salary.
- Westfield Health cash plan.
- 1-2-1 Sanctus coaching sessions to support personal and professional development with proactive mental wellbeing support.
- Flexible working.
- A paid day off on your birthday.
- Aviva Life insurance.
- Workplace Nursery Benefit.
- Long service awards to celebrate key employment anniversaries.
- Excellent discounts/wider wallet.
- 5% matched contribution pension scheme.
- Pension salary exchange scheme.
- 25 days holiday + bank holidays (33 days).
- Paid wellbeing days, volunteer days, and study days.
- Quarterly All Star award.
- Annual company Summer event.
- Modern homeworking tech kit.
- Enhanced maternity.
Customer Success Lead employer: Cognassist
As a Customer Success Lead at our innovative EdTech company, you'll thrive in a dynamic work culture that prioritises employee growth and well-being. With competitive salaries, a generous benefits package including EMI share options, flexible working arrangements, and dedicated coaching for personal development, we empower our team to make a meaningful impact while enjoying a supportive environment. Join us in driving customer success and shaping the future of education, all while celebrating your achievements with unique perks like paid volunteer days and a day off on your birthday.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you can fit in and contribute to our mission. Think about how your past experiences align with what we do at StudySmarter.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've driven customer success in the past. We love hearing about your wins, especially when it comes to upselling and renewals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Success Lead
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Highlight Your Commercial Acumen:Make sure to showcase your experience with renewals, upselling, and expansion. We’re looking for someone who can spot growth opportunities, so share specific examples of how you've driven revenue in the past.
Be Clear and Concise:We appreciate strong communication skills, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cognassist
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and renewal rates. Be ready to discuss how you've used these metrics in past roles to drive growth and improve customer satisfaction.
✨Showcase Your Consultative Skills
Prepare examples of how you've built strong relationships with clients. Think about times when you identified their needs and provided tailored solutions. This will demonstrate your consultative approach and ability to unlock value for customers.
✨Be Ready to Discuss Upselling Strategies
Think of specific instances where you've successfully upsold or expanded accounts. Highlight your commercial acumen and how you spotted opportunities during conversations. This will show that you're proactive and results-driven.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Whether it's discussing complex data or presenting to executives, being an excellent communicator is key. Consider doing mock interviews to refine your delivery and ensure you come across as engaging and persuasive.
