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- Tasks: Drive client success and growth through strategic partnerships and revenue expansion.
- Company: Dynamic EdTech company focused on cognitive profiling and learning strategies.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real impact by helping clients achieve their goals and driving innovation.
- Qualifications: 3+ years in Customer Success or Sales, with strong commercial acumen.
- Other info: Join a collaborative team and enhance your skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a high-energy, commercially minded Client Success & Growth Manager to act as a senior individual contributor, driving measurable impact across our client base. You'll combine consultative customer partnerships with a sharp eye for growth opportunities ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion.
This role is for someone curious, proactive, and commercially driven, equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You'll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.
Responsibilities- Own revenue expansion and contribute directly to net revenue retention targets.
- Build strong relationships with clients, understanding their goals, challenges, and success drivers.
- Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions.
- Shape account strategies that deliver impact for customers and revenue growth.
- Forecast and track account metrics with accuracy, delivering against quarterly revenue goals.
- Lead customer onboarding and activation, ensuring clients embed Cognassist effectively.
- Deliver tailored enablement and training to drive adoption across teams and stakeholders.
- Champion the benefits of cognitive profiling and learning strategies with senior client leaders.
- Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance.
- Act as a trusted advisor bringing fresh ideas, best practices, and solutions that add value.
- Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation.
- Convert customer success into advocacy: case studies, testimonials, and reference clients.
- Engage executives and stakeholders to reinforce Cognassist's strategic value.
- Support timely renewals and negotiate agreements with commercial confidence.
- Share knowledge, insights, and proven approaches with Customer Success peers.
- Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.
- Minimum 3 years in Customer Success, Sales, Account Management, or a similar client‐facing role.
- SaaS experience essential; EdTech background a plus.
- Strong commercial acumen with proven success in renewals, upselling, and expansion.
- Energetic, curious, and motivated by delivering customer impact and revenue growth.
- Excellent communicator and influencer, comfortable with both frontline users and executives.
- Organised, proactive, and resilient under pressure.
- Skilled with CRM tools and Excel; confident using data to inform decisions.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Client Success & Growth Manager in Bath employer: Cognassist
Contact Detail:
Cognassist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Growth Manager in Bath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Success & Growth Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance to meet potential employers or clients, be ready to demonstrate your commercial acumen and customer success strategies. Share examples of how you've driven revenue growth and client satisfaction in past roles.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can showcase your experience in renewals, upselling, and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your enthusiasm for the role and keeps you top of mind. Plus, it’s a great way to reinforce your interest in driving customer success and growth.
We think you need these skills to ace Client Success & Growth Manager in Bath
Some tips for your application 🫡
Show Your Energy: We want to see your enthusiasm shine through in your application! Use lively language and examples that reflect your high-energy approach to client success and growth. Let us know how you’ve made an impact in previous roles.
Be Commercially Minded: Make sure to highlight your commercial acumen in your written application. Share specific instances where you've identified growth opportunities or successfully managed renewals. We love seeing those numbers!
Tailor Your Application: Don’t just send a generic application our way. Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us how your background aligns with what we’re looking for in a Client Success & Growth Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re after!
How to prepare for a job interview at Cognassist
✨Know Your Clients Inside Out
Before the interview, research the company’s client base and understand their goals and challenges. This will help you demonstrate your ability to build strong relationships and tailor your approach to meet their needs.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've successfully driven revenue growth in previous roles. Highlight your experience with upselling and renewals, and be ready to share strategies that have worked for you.
✨Demonstrate Your Curiosity
During the interview, ask insightful questions about the company's current challenges and opportunities. This shows that you're proactive and genuinely interested in contributing to their success.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might need to handle a customer interaction. Practice articulating how you would identify upsell opportunities and deliver tailored solutions, as this is key for the Client Success & Growth Manager role.
