At a Glance
- Tasks: Welcome patients, manage appointments, and support the healthcare team in a busy practice.
- Company: A caring medical practice dedicated to serving the local community.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Ideal for those looking to start a career in healthcare with room for advancement.
- Why this job: Join a team that values compassion and makes a difference in people's lives.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a new receptionist to join our existing practice team. If you are looking for a new role which is varied, involves dealing with people both in person and on the telephone this might just be the role for you!
Main duties of the job
- Hours: 24.5 per week on a permanent basis. Working hours will be Monday, Tuesday 0830-1630 and Wednesday 0830-1830. Applicants MUST have flexibility to work additional hours to cover holidays and sickness.
- To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
- Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Job responsibilities
- Front-Desk Service: Welcoming visitors, checking-in patients for appointments, and creating a calm, welcoming environment.
- Call Management: Handling incoming phone calls, inquiries, and directing patients to the most appropriate healthcare professional using triage or care navigation protocols.
- Handling Difficult Situations: Listening empathetically and remaining calm and polite when dealing with distressed or angry patients.
- Signposting: Guiding patients to the correct services or specialists.
- Appointment & Schedule Management:
- Booking & Scheduling: Arranging new appointments, follow-ups, and clinic visits.
- Rescheduling: Assisting patients in cancelling or altering appointments and managing waiting lists.
- Urgent Requests: Identifying and accommodating urgent walk-ins or same-day consultations according to practice protocols.
- Home Visits: Receiving, logging, and prioritising requests for home visits by doctors.
- Administration & Record Keeping:
- Data Entry: Updating and maintaining accurate, secure patient records on clinical computer systems (EMIS Web).
- Processing Requests: Handling repeat prescription requests, coordinating test results, and processing referrals.
- Patient Confidentiality: Protecting sensitive health information strictly in line with privacy and data protection policies.
- Financial Duties: Advising patients of private service charges, processing payments, and issuing receipts.
Qualifications
- Education: Educated to GCSE level or equivalent, with passes in English and Mathematics.
- Experience: Previous experience working with the general public, in customer service, or in a healthcare/GP administration setting.
- Communication: Excellent verbal and written communication skills with a clear, polite, and confident telephone manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Witney employer: Cogges Surgery
Join our dedicated practice team as a Medical Receptionist, where you will play a vital role in providing exceptional front-desk service and support to our local community. We pride ourselves on fostering a caring work environment that prioritises employee well-being and offers opportunities for professional growth, ensuring that every team member feels valued and empowered. With flexible working hours and a commitment to going the extra mile for both staff and patients, this is an excellent opportunity for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Witney
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cogges Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cogges Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cogges Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cogges Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cogges Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cogges Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cogges Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cogges Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cogges Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
