Transport Planner

Cogent Staffing is recruiting for a Transport Planner to join our client based in Welshpool on a permanent basis. Package * £38,000 * Monday to Friday (Must be flexible on hours) * Weekends as and when required * Progression opportunity Duties * Receiving telephone and email instructions from clients and recording relevant details accurately on the Company’s data management system. * Maintaining customer service levels at the highest standard by ensuring a rapid response to their requirements. * Dealing with telephone inquiries from Drivers and customers quickly and efficiently. * Identifying opportunities to improve the service and reporting these to the Operations Manager. * Ensuring that the service provided meets objectives and quality standards of the Company. * Planning optimum utilisation of all Drivers & Independent Service Providers (ISP’s). * Ensuring that regulations regarding hours of work, the operational safety and efficiency of Company and vehicles and other statutory regulations are complied with. * Daily Driver debriefing. * Assisting when required in the induction and appropriate training of individuals. * Ensuring accurate storage and prompt retrieval of information. * Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information. * Monitoring the Sameday mailbox and quoting nationally, following the process through to ensure we secure the booking, liaise and forward all information to the handling depot. * Processing Sameday requests for customers and depots on the Haulier Exchange portal, monitoring the costs at all times. Experience & Qualifications * At least 1 year of solid working experience in a Logistics / Warehousing environment. * Experience with Client and Driver support. * Experience within Route Planning. * Must have excellent geographical knowledge of the UK. * Must have good knowledge of vehicle capacity / load requirements. * In depth knowledge of courier requirements. * Ability to work under pressure in busy fast-paced environment Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age