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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and provide tailored solutions to enhance their experience.
- Company: Join a dynamic, employee-owned business focused on exceptional customer service.
- Benefits: Enjoy 20 days holiday, life insurance, healthcare options, and perks through Perkbox.
- Why this job: Make a real impact by building relationships and delivering top-notch service to clients.
- Qualifications: Experience in sales or customer service, with strong communication and relationship-building skills.
- Other info: Opportunities for training, development, and career growth in a supportive environment.
Our client are looking for a dynamic and driven individual to join their team as a sales / customer service consultant. In this role, you will play a key part in fostering relationships and delivering exceptional service to our clients. You will be responsible for understanding their needs, providing tailored solutions, and ensuring a seamless experience.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Package
Part of an Employee-Owned business
20 days holiday increasing by one day from the following holiday year to the maximum of five additional days over a five-year period, plus Bank Holidays
Working away allowance
Life Insurance
Optional BUPA Healthcare following 6-month probationary period*
Optional Simply Health following 6-month probationary period*
Perkbox rewards and benefits programme
Annual Salary reviews
Regular 1-1 meetings and progress meetings through-out probationary period
Recommendation rewards programme
Salex – Employee salary sacrifice on a new company car*
Role and Responsibilities
In this exciting sales and customer service role, you will manage historic accounts and generate new business by prospecting potential customers. This includes managing fuel usage and highlighting the range of services and products offered by the business.
Key Expectations
* Customer Focus: Put the customer at the heart of everything, promoting positive interactions at every opportunity.
* Industry Knowledge: Demonstrate a desire to learn about the industry, products, and services to benefit customers.
* Communication Skills: Build and maintain excellent communication skills to handle customer requests, provide quotations, process orders, and ensure customer satisfaction.
* Data Management: Work with customer data to understand needs, tailor approaches, and provide suitable options and quotations with a resilient and positive attitude.
* Regulatory Adherence: Always follow the rules and regulations of relevant regulatory bodies.
* Pipeline Management: Work independently to manage your pipeline, callbacks, and potential leads to maximize opportunities.
* Attention to Detail: Focus on accuracy, detail, and time management in tasks such as:
* Processing orders in the required format/system.
* Tracking all sales activity as required.
* Updating customer information with relevant notes, updates, and actions.
* Process Improvement: Share ideas and product pain points with your leader to improve processes and products.
* Relationship Building: Develop strong, ongoing relationships with suppliers, customers, and other departments.
* Team Collaboration: Build effective working relationships with team members and departments to optimize opportunities and share best practices.
* Training and Development: Carry out regular training and assist others with their training needs.
* Personal Conduct: Maintain high standards of personal conduct at all times.
* Independent and Team Work: Work well independently and positively impact team dynamics.
* Margin Management: Understand margin management and effective negotiation skills to secure and grow volume within the business.
* Performance Tracking: Track performance, deliver against monthly targets, and achieve overall company KPIs to meet monthly budgets.
Experience
* B2B or B2C sales experinced
* Customer service experience
* Knowledge of pipelines and building key relationships
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants
Telesales Agent employer: Cogent Staffing
Contact Detail:
Cogent Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Agent
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and how you can fit into their culture.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills match what they’re looking for. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Telesales Agent
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date! Highlight your relevant experience in sales and customer service, and don’t forget to tailor it to the role. We want to see how you can bring value to our team!
Read the Job Specs Carefully: Take a good look at the job description and key expectations. Understanding what we’re looking for will help you showcase your skills effectively. It’s all about showing us how you fit into the role!
Show Off Your Communication Skills: Since this role is all about building relationships, make sure your application reflects your communication prowess. Whether it’s in your cover letter or CV, let us know how you’ve successfully interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cogent Staffing
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Understanding what they offer will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Telesales Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or built relationships. This will demonstrate your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you understand the company culture better. You could ask about team dynamics or how success is measured in the role.
