At a Glance
- Tasks: Coordinate service jobs for engineers and manage logistics across the UK.
- Company: Dynamic Leeds-based company specialising in metalworking machinery.
- Benefits: Salary up to £35,000, free parking, and a company pension.
- Other info: Join a diverse team committed to ethical recruitment and inclusivity.
- Why this job: Be the backbone of a skilled engineering team and ensure smooth operations.
- Qualifications: Experience in scheduling or coordination; technical background preferred.
The predicted salary is between 35000 - 35000 £ per year.
Cogent Staffing is recruiting on behalf of our Leeds-based client for an experienced Service Team Coordinator / Scheduler. Our client supplies new metalworking machinery and maintains a stock of used machines, typically acquired through part-exchange when new machines are supplied.
You will support the client's service team by booking engineers onto customer service jobs and coordinating logistics across a mix of Leeds-based and UK-wide work. This role is critical to ensuring our (highly experienced) engineers are scheduled efficiently and dispatched correctly for servicing extremely complex sheet metal working machinery.
Key Responsibilities- Book and coordinate service jobs for approximately 12 engineers
- Coverage split: ~50% Leeds-based and ~50% UK-wide
- Schedule engineers for service work and ensure jobs are allocated appropriately
- Coordinate travel and logistics using a strong understanding of the UK road network
- Liaise with engineers and internal stakeholders to ensure the right engineer is assigned to the right job, and that service jobs are scheduled and managed smoothly
- Maintain an organised booking workflow and keep accurate records of job allocations and engineer availability
- Ensure spares and consumables are charged to the correct job / customer
- Proven experience working as a Service Team Coordinator / Scheduler, booking service engineers to customer service jobs
- Industry experience not required, but a technical service background is preferred (e.g., engineering services, technical field support, service coordination)
- Ability to coordinate schedules for a field-based engineering workforce
- Comfortable working with technical equipment and service job requirements (supporting engineers servicing complex machinery)
- Computer literate, computerised booking system and CRM are used to manage bookings
- Detail-oriented and methodical, with a focus on accuracy
- Calm under pressure and able to respond to schedule changes quickly
- Proactive approach to problem solving (e.g., reallocating engineers when plans shift)
- Professional and dependable, with strong ownership of service scheduling outcomes
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Field Engineering Service Scheduler in Pudsey employer: Cogent Staffing
Join a dynamic team in Leeds where your role as a Field Engineering Service Scheduler will be pivotal in ensuring our skilled engineers are efficiently dispatched to service complex machinery. With a competitive salary, generous holiday allowance, and a supportive work culture that values accuracy and proactivity, you'll find ample opportunities for personal and professional growth while contributing to a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineering Service Scheduler in Pudsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and service sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show them you understand their needs and how you can help coordinate their service team effectively.
✨Tip Number 3
Practice your scheduling skills! Use mock scenarios to demonstrate how you'd handle last-minute changes or engineer allocations during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Field Engineering Service Scheduler in Pudsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineering Service Scheduler role. Highlight any relevant experience you have in scheduling or coordinating service jobs, and don’t forget to mention your familiarity with technical equipment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your attention to detail and how you handle pressure, as these are key qualities we’re looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've proactively solved scheduling issues in the past. We love candidates who can think on their feet and adapt to changes quickly!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Cogent Staffing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Team Coordinator. Familiarise yourself with scheduling logistics, the importance of efficient engineer allocation, and how to manage service jobs effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed scheduling conflicts or adapted to sudden changes. Highlight your proactive approach to problem-solving, as this is crucial for coordinating engineers and ensuring smooth operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Tech Savvy
Since the role involves using computerised booking systems and CRM software, be ready to talk about your experience with similar tools. If you’ve worked with any scheduling software before, mention it! If not, express your willingness to learn and adapt quickly to new technologies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, how they handle unexpected scheduling changes, or what success looks like in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
