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- Tasks: Coordinate service jobs for engineers and manage logistics across the UK.
- Company: Join a leading metalworking machinery supplier in Leeds.
- Benefits: Salary up to £35,000, free parking, and a company pension.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be the backbone of a skilled engineering team and ensure smooth operations.
- Qualifications: Experience in scheduling or service coordination is preferred.
Package / Benefits
- Salary up to £35,000
- 08.30 – 17.00
- Days Holiday
- Free onsite Parking
- Company Pension contribution of 3%
Cogent Staffing is recruiting on behalf of our Leeds-based client for an experienced Service Team Coordinator / Scheduler. Our client supplies new metalworking machinery and maintains a stock of used machines, typically acquired through part-exchange when new machines are supplied. You will support the client’s service team by booking engineers onto customer service jobs and coordinating logistics across a mix of Leeds-based and UK-wide work. This role is critical to ensuring our (highly experienced) engineers are scheduled efficiently and dispatched correctly for servicing extremely complex sheet metal working machinery.
Key Responsibilities
- Book and coordinate service jobs for approximately 12 engineers
- Coverage split: ~50% Leeds-based and ~50% UK-wide
- Schedule engineers for service work and ensure jobs are allocated appropriately
- Coordinate travel and logistics using a strong understanding of the UK road network
- Liaise with engineers and internal stakeholders to ensure the right engineer is assigned to the right job, and that service jobs are scheduled and managed smoothly
- Maintain an organised booking workflow and keep accurate records of job allocations and engineer availability
- Ensure spares and consumables are charged to the correct job / customer.
Required Experience / Skills
- Proven experience working as a Service Team Coordinator / Scheduler, booking service engineers to customer service jobs
- Industry experience not required, but a technical service background is preferred (e.g., engineering services, technical field support, service coordination)
- Ability to coordinate schedules for a field-based engineering workforce
- Comfortable working with technical equipment and service job requirements (supporting engineers servicing complex machinery)
- Computer literate, computerised booking system and CRM are used to manage bookings.
Personal Qualities
- Detail-oriented and methodical, with a focus on accuracy.
- Calm under pressure and able to respond to schedule changes quickly.
- Proactive approach to problem solving (e.g., reallocating engineers when plans shift).
- Professional and dependable, with strong ownership of service scheduling outcomes.
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Engineering Service Coordinator Engineering Service Coordinator employer: Cogent Staffing
Contact Detail:
Cogent Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Service Coordinator Engineering Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Service Team Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for service coordination roles and practice your answers. Show off your organisational skills and how you handle pressure – it’s all about demonstrating that you’re the calm, methodical type they need.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter and other firms that prioritise ethical recruitment and inclusivity. Tailor your applications to show you fit their culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Service Team Coordinator position.
We think you need these skills to ace Engineering Service Coordinator Engineering Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Team Coordinator. Highlight any relevant experience you have in scheduling and coordinating, especially if you've worked with engineers or technical teams before.
Showcase Your Skills: In your application, emphasise your organisational skills and attention to detail. Mention any specific tools or systems you've used for booking and scheduling, as this will show us you're ready to hit the ground running.
Be Proactive: Demonstrate your proactive problem-solving abilities in your cover letter. Share examples of how you've successfully managed schedule changes or resolved conflicts in the past, as this is key for our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Cogent Staffing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Team Coordinator. Familiarise yourself with scheduling engineers, coordinating logistics, and managing service jobs. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss your methods for keeping track of schedules and job allocations. Bring examples from your past experience where you successfully managed multiple tasks or adapted to sudden changes in plans.
✨Brush Up on Technical Knowledge
While industry experience isn't mandatory, having a basic understanding of technical equipment and service job requirements can set you apart. Research common machinery used in metalworking and be ready to discuss how you would support engineers in servicing these complex machines.
✨Prepare for Scenario-Based Questions
Expect to face questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to reallocate resources or manage unexpected changes. Practising your responses will help you articulate your thought process clearly during the interview.