At a Glance
- Tasks: Coordinate service jobs for engineers and manage logistics across the UK.
- Company: Dynamic Leeds-based company specialising in metalworking machinery.
- Benefits: Salary up to £35,000, 28 days holiday, free parking, and pension contributions.
- Other info: Join a diverse team committed to ethical recruitment and inclusivity.
- Why this job: Be the backbone of a skilled engineering team and ensure smooth operations.
- Qualifications: Experience in scheduling or service coordination; technical background preferred.
Package / Benefits
- Salary up to £35,000
- 08.30 – 17.00
- Days Holiday
- Free onsite Parking
- Company Pension contribution of 3%
Cogent Staffing is recruiting on behalf of our Leeds-based client for an experienced Service Team Coordinator / Scheduler. Our client supplies new metalworking machinery and maintains a stock of used machines, typically acquired through part-exchange when new machines are supplied. You will support the client’s service team by booking engineers onto customer service jobs and coordinating logistics across a mix of Leeds-based and UK-wide work. This role is critical to ensuring our (highly experienced) engineers are scheduled efficiently and dispatched correctly for servicing extremely complex sheet metal working machinery.
Key Responsibilities
- Book and coordinate service jobs for approximately 12 engineers
- Coverage split: ~50% Leeds-based and ~50% UK-wide
- Schedule engineers for service work and ensure jobs are allocated appropriately
- Coordinate travel and logistics using a strong understanding of the UK road network
- Liaise with engineers and internal stakeholders to ensure the right engineer is assigned to the right job, and that service jobs are scheduled and managed smoothly
- Maintain an organised booking workflow and keep accurate records of job allocations and engineer availability
- Ensure spares and consumables are charged to the correct job / customer.
Required Experience / Skills
- Proven experience working as a Service Team Coordinator / Scheduler, booking service engineers to customer service jobs
- Industry experience not required, but a technical service background is preferred (e.g., engineering services, technical field support, service coordination)
- Ability to coordinate schedules for a field-based engineering workforce
- Comfortable working with technical equipment and service job requirements (supporting engineers servicing complex machinery)
- Computer literate, computerised booking system and CRM are used to manage bookings.
Personal Qualities
- Detail-oriented and methodical, with a focus on accuracy.
- Calm under pressure and able to respond to schedule changes quickly.
- Proactive approach to problem solving (e.g., reallocating engineers when plans shift).
- Professional and dependable, with strong ownership of service scheduling outcomes.
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively. We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
Engineering Service Coordinator employer: Cogent Staffing
As an Engineering Service Coordinator at our Leeds-based client, you will join a dynamic team that values collaboration and efficiency in delivering exceptional service. With a competitive salary, generous holiday allowance, and a supportive work culture, this role offers ample opportunities for professional growth and development within the engineering sector. Enjoy the benefits of free onsite parking and a company pension contribution, all while working in a diverse environment that champions inclusivity and ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Service Team Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for coordinating their service team.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up where necessary. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Engineering Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Engineering Service Coordinator role. Highlight your experience in scheduling and coordinating, and don’t forget to mention any technical background you have that relates to the job!
Showcase Your Skills:In your cover letter, emphasise your detail-oriented nature and problem-solving skills. We want to see how you handle pressure and adapt to changes, so share examples from your past experiences!
Be Professional:Keep your application professional but let your personality shine through! We appreciate a friendly tone, but remember to maintain a level of professionalism that reflects our values at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Cogent Staffing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Team Coordinator. Familiarise yourself with scheduling engineers, coordinating logistics, and managing service jobs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed scheduling conflicts or logistical challenges in the past. Highlight your proactive approach to problem-solving, as this is crucial for the role. Think of scenarios where you had to reallocate resources quickly and how you handled it.
✨Demonstrate Your Attention to Detail
Since the role requires a methodical and detail-oriented approach, be ready to explain how you maintain accuracy in your work. You might want to share your strategies for keeping organised records and ensuring that all job allocations are correct. This will show that you take ownership of your tasks.
✨Familiarise Yourself with the UK Road Network
Understanding the UK road network is key for coordinating travel logistics. Brush up on major routes and any potential challenges that could affect scheduling. Being able to discuss this knowledge during your interview will impress your interviewers and show that you're prepared for the role.
