SIAS has an amazing opportunity for an Operation and Examinations Co-Ordinator to provide comprehensive administrative and operational support to the Operations Team, broader business functions and SIAS Leadership Team. Act as a key point of contact for internal and external customers, ensuring high levels of customer service, operational efficiency, and compliance across all assessment and administration processes.
Package
- Pension – employee contribution 6%
- Opportunity to buy-back 5 extra days annual leave (FTE)
- Day off for your birthday
- Optional Private Health Care package
- Hybrid – 2 days per week in Warrington office
- Employee Assistance Programme
- Access to Training & Development Opportunities
Key Responsibilities
- Support Training Provider, AO centre, employer and assessor communications to ensure a professional and responsive customer service experience, resolving queries or escalating issues as appropriate.
- Manage the end-to-end process for EPA resits, including bookings, cancellations, scheduling, and stakeholder communication.
- Review, validate, and approve assessor invoice submissions in line with organisational procedures and ensure costing tracker is maintained
- Monitor and support EPA and AO Xams processes, including conducting daily system checks, maintaining and updating assessment information, and communicating effectively with learners, providers, and centres. Ensure system checks are resent where required and provide support to Awarding Organisation centres with invigilation arrangements. Administer and coordinate ad-hoc paper-based assessment requests, ensuring all activities are completed accurately, efficiently, and in accordance with established procedures and service standards.
- Monitoring SLA for result turnaround times
- Maintain a comprehensive working knowledge of Proficient, Pinacle and associated systems to support operational processes.
- Provide system guidance and troubleshooting support to assessors and users as required.
- Manage and oversee key operational processes, including the handling and resolution of rejections and exceptions.
- Support the management of shared Operations inbox's, ensuring enquiries are handled within agreed service level agreements (SLAs).
- Provide administrative support as required to operational and wider business managers
- Administer the approval of Reasonable Adjustments (RA) requests ensuring all compliance checks are undertaken and appropriate evidence to support the request is provided.
- Ensure all activities are completed in accordance with SIAS policies, procedures, quality standards, and regulatory requirements.
- Maintain a high level of accuracy, integrity, and confidentiality when handling information and data.
- Identify opportunities to improve operational processes, systems, and administrative efficiency.
- Contribute to maintaining a culture of quality, compliance, and continuous improvement across the Operations function.
Key Performance Indicators
- Respond to and acknowledge all customer, provider, assessor, and internal enquiries within agreed service level targets.
- Process all EPA resits, bookings, cancellations, learner updates, and assessment records accurately and within required timescales.
- Complete 100% of daily EPA/AO Xams system checks and resolve or elevate identified issues within one working day.
- Ensure administrative operational queries are resolved within agreed timescales.
- Achieve 100% compliance with SIAS policies, regulatory requirements, data protection standards, and audit requirements.
- Review and approve 100% of assessor invoices and support quarterly accrual activities within published deadlines. Maintain an invoice processing accuracy rate of with minimal requirement for rework or correction.
- Demonstrate effective support for business continuity by maintaining operational coverage during team absences and contributing positively to team objectives and organisational goals.
Knowledge Skills and Qualifications
- Experience of working within an administrative role.
- Level 2 Qualifications in English & Maths (essential).
- An organised and methodical approach to work, evident through experience.
- Ability to respond to frequent demands of multiple customers (internal and external).
- Excellent IT skills including Excel, PowerPoint & Outlook.
- The ability to work to tight deadlines.
- An effective communicator at all levels.
- Adaptable, with the ability to adjust working style to suit the needs of different target audiences.
- The ability to work in an evolving business environment, at pace and with quality.
- Respond positively to change, contributing own ideas to achieve business aims.
- The ability to work independently and effectively.
- Reliable, trustworthy, committed, friendly and flexible.
- Enhanced DBS check required
Language Guide
EPA – End Point Assessment
Proficient– System used within SIAS
TE’s – Technical Expert
RA's – Registered Assessor
CPD – Continual Professional Development
SIAS is an inclusive employer and we value the diversity our workforce brings. We welcome applications from all candidates and will consider all applications equally and fairly.
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SIAS Operations and Examinations Co-ordinator in Warrington employer: Cogent Skills
Cogent Skill is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee development and well-being. With competitive salaries, remote working flexibility, and a comprehensive benefits package including generous holiday allowances and professional growth opportunities, Cogent fosters an environment where tutors can thrive while making a meaningful impact on apprentices' learning journeys. The company's commitment to innovation in education and support for diverse learning needs makes it a rewarding place to work for those passionate about teaching STEM subjects.
