At a Glance
- Tasks: Provide IT support and assist users with technical issues in Newcastle for August.
- Company: Join Cogent Networks, a professional IT support team delivering reliable solutions.
- Benefits: Freelance contract with potential for future opportunities and flexible work.
- Other info: Full-time support needed in August with potential for ongoing freelance work.
- Why this job: Gain valuable experience in IT support while working independently and making an impact.
- Qualifications: 3+ years in IT Help Desk roles and strong troubleshooting skills required.
The predicted salary is between 33865 - 41391 £ per year.
Cogent Networks is looking for a skilled Freelance Backup Support Engineer to provide IT support coverage in Newcastle for the full month of August. The selected engineer will support the existing onsite technician during the holiday period, ensuring continuity of IT services and assisting users with daily technical issues. This is a temporary freelance assignment for August, with the possibility of being considered for future backup support opportunities throughout the year. The role requires strong technical skills, excellent communication abilities, and the capability to work independently in a client environment.
Key Responsibilities
- Provide first and second-level technical support and Help Desk services.
- Assist end users with hardware, software, and connectivity issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and IT peripherals.
- Support Windows environments and corporate applications.
- Diagnose and resolve hardware and software incidents.
- Provide support for LAN/WAN environments, including TCP/IP, DNS, DHCP, VPN, and RDP troubleshooting.
- Troubleshoot network devices, monitors, printers, routers, switches, and other peripherals.
- Manage and update tickets through the client’s ticketing system.
- Support mobile devices and corporate tools where required.
- Communicate effectively with users and technical teams to ensure quick issue resolution.
Requirements
- Minimum 3 years of experience in IT Help Desk / Desktop Support roles.
- Strong troubleshooting and problem-solving skills.
- Experience working in corporate IT environments.
- Good knowledge of Windows operating systems and common business applications.
- Familiarity with ticketing systems (ServiceNow experience is preferred).
- Ability to work independently and manage priorities effectively.
- Excellent English communication skills.
- Valid VAT number / Tax registration required (B2B freelance contract).
Preferred Skills
- Experience with VDI environments.
- Knowledge of SCCM/LANDesk/Altiris.
- Experience with MDM solutions such as MobileIron or Intune.
- Knowledge of network troubleshooting and corporate infrastructure.
- Experience supporting printers, RF devices, and specialized peripherals.
Additional Information
- Location: Newcastle, UK
- Duration: Full month of August
- Contract Type: Freelance B2B contract
- Availability: Full-time support coverage required during August
- Future Opportunities: Possibility of additional backup support assignments during the year.
Join Cogent Networks and become part of a professional IT support team delivering reliable solutions to our clients.
Freelance Helpdesk specialist employer: Cogent Networks
Cogent Networks is an excellent employer for freelance IT professionals, offering a unique opportunity to work in the vibrant city of Newcastle. With a focus on professional growth and the potential for future assignments, employees can enjoy a supportive work culture that values technical expertise and effective communication. Join us for a rewarding experience where your skills will contribute to maintaining seamless IT services for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Helpdesk specialist
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Cogent Networks might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Freelance Helpdesk specialist
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Cogent Networks know if you can meet their needs without any hiccups!
Tailor Your Application to Cogent Networks:Every company has its vibe and customer approach. Research Cogent Networks's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Cogent Networks
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Cogent Networks.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
