Junior Telesales & Customer Care Advisor (Italian Speaking)

Junior Telesales & Customer Care Advisor (Italian Speaking) Primary Location: UK or Italy (open to smart working) Working Pattern: Full-time Contract Type: Permanent Main Purpose of Role: * Being part of a dynamic Sales team, you will report to the Telesales and Customer Care Manager. It will be your responsibility to provide a first class breeding advisory service to dairy and beef farmers on a portfolio of products and services offered to achieve genetic improvement in the customer’s herd. Key Responsibilities: * To review, plan and prioritise the daily customer call schedule * To provide first class advice on products & services in order to fit to the customer requirements * To manage and build a database of customers in order to achieve your individual targets * To establish & maintain good customer relationships and provide excellent customer service at all times * To develop & maintain knowledge of the portfolio of products & services * To develop & maintain knowledge of the industry and market trends * To ensure that the company policies and procedures are adhered to * To continuously develop and improve both themselves and the working practices * To comply with Company policy and best practise in security, legal and regulatory compliance * To ensure that all H&S responsibilities are fulfilled and that the team’s (including the role holder), visitors and contractors safety and welfare is maintained * To complete any other duties as required from time to time. Essential Skills: * Strong/Fluent in Italian * Excellent communication & organisational skills * One to two years of previous sales or call centre experience * An excellent work ethic and ambition to succeed * Must have excellent customer service skills * An interest in agriculture or cattle breeding would be advantageous although not essential * Motivated and driven to achieve result * A strong communicator both verbally and written Enhanced Benefits: * Competitive Salary * Commission Bonus * Annual leave entitlement starting at 26 days