The Billings & Collections Specialist is a dedicated Accounts Receivable role, London based, covering London, Hong Kong and Singapore. The role establishes clear ownership and segregation between operations/order management and finance/accounts receivable, owning end-to-end sales invoicing, cash allocation, collections and payment query resolution within a centralized, NetSuite-enabled finance process.
Responsibilites
- Create sales invoices from sales orders and ensure invoice quality validation, emailing invoices to clients and uploading invoices to client portals when needed.
- Allocate customer payments using NetSuite bank feeds.
- Perform collections in line with the credit management & collections policy.
- Resolve customer billings and payment queries in collaboration with the operations team.
- Maintain accurate Accounts Receivable records.
Outcomes
- Clear ownership and segregation established between operations/order management and finance/accounts receivable across London, Hong Kong and Singapore.
- Reduced aged overdue balances and improved billing timeliness and quality through a standardized, centralized finance process supported by NetSuite automation.
- A validated, sustainable AR operating model, confirmed through a2-3-monthcapacity review that determines whether additional outsourced APAC support (Phase 2) is required.
KPIs
- Aged overdue balances across London, Hong Kong and Singapore.
- Billing timeliness and quality of invoice processing.
- Number and complexity of customer payment queries resolved.
Requirements
- Prior experience in billing, accounts receivable, or collections, ideally within a financeshared servicesor multi-entity environment.
- Hands-on experience with an ERP/accounting system; NetSuite experience strongly preferred.
- Strong attention to detail with the ability to manageinvoicing, cash allocation, and collections across multiple entities and currencies.
Preferred Qualifications
- Experience supporting billing/collections across multiple jurisdictions (e.g., UK, Hong Kong, Singapore).
- Familiarity with client billing portals and sales-order-driven billing processes.
- Exposure to credit management and collections policy design, including aging-based automated customer reminders.
Skills and Competencies
- Strong customer service and communication skills, with the ability to resolve billing and payment queries collaboratively across teams.
- Analytical and process-oriented mindset, comfortable using automation and bank feeds to drive efficiency.
- Ability to work independently while managing a broad, multi-region scope across London, Hong Kong and Singapore.
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