Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth check-in/check-out experience.
- Company: Join the Cofton Holidays family, dedicated to unforgettable holiday experiences.
- Benefits: Enjoy a competitive salary, gym access, staff discounts, and a supportive team environment.
- Why this job: Be part of a fun workplace where you can make guests smile every day.
- Qualifications: Previous experience in customer service and strong IT skills are essential.
- Other info: Flexible hours with opportunities for personal growth and professional development.
Cofton Holidays is a family‑owned business located along the beautiful South Devon coastline. We treat our team like family and are passionate about creating unforgettable holiday experiences.
We’re looking for an enthusiastic and reliable individual to join our Guest Service Team as a Receptionist & Reservations Team Member. If you take pride in your work, love a supportive team, and enjoy making guests smile, we’d love to hear from you.
What We Offer
- Warm, welcoming, and supportive team environment
- Permanent 32‑40 hours per week contract at £12.42 per hour
- Fun and rewarding workplace culture
- Opportunities for personal growth and ongoing professional development
- Access to our Employee Assistance Programme and wellness resources
- Free use of our onsite gym and swimming pool
- Staff discounts on food, drinks, fitness classes, and accommodation
- Convenient location on the local bus route to Exeter and Newton Abbot
- Free onsite parking
- Uniform provided, pension scheme, and paid annual leave
- Access to external discount schemes (via Salary Extras)
The Role
- Warmly welcome guests upon arrival and provide information about park facilities, amenities, and activities.
- Assist guests with check‑in and check‑out procedures, ensuring a smooth and efficient process.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Offer recommendations and guidance on local attractions, restaurants, and events.
- Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them.
- Process reservations in a busy call‑centre environment and at reception or via phone.
- Operate multiple booking software systems.
- Collaborate closely with accommodation and maintenance departments to ensure seamless service coordination.
- Maintain comprehensive knowledge of park offerings, including accommodation, amenities, and recreational activities.
- Proactively identify opportunities to exceed guest expectations.
- Update and maintain guest records accurately in the reservation system.
- Uphold and promote company values, ensuring a positive and welcoming atmosphere.
- Demonstrate strong problem‑solving abilities, remaining calm under pressure.
- Review online bookings and book guests onto park activities.
Qualifications & Experience
- Experience in a similar role.
- Flexibility to work weekends and evenings.
- Excellent customer service and IT skills.
Ready to Make a Difference? Join us in delivering memorable holidays and experiences that keep our guests coming back year after year. We can’t wait to welcome you to the Cofton family!
Receptionist & Reservations (Permanent) in Starcross employer: Cofton Holidays
Contact Detail:
Cofton Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist & Reservations (Permanent) in Starcross
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cofton Holidays. Understand their values and what makes them tick. This way, you can show how you fit into their family-oriented culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests smile, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Cofton brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist & Reservations (Permanent) in Starcross
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for guest service shine through! We want to see that you’re excited about the role and ready to make our guests smile.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable: In your cover letter, share a bit about yourself and why you’d be a great fit for our family. We value personality just as much as experience, so let us know what makes you unique!
Apply Through Our Website: For the best chance of joining our team, apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Cofton Holidays
✨Know the Company
Before your interview, take some time to research Cofton Holidays. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family.
✨Showcase Your Customer Service Skills
As a Receptionist & Reservations Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the role with empathy and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing complaints, and working under pressure. Practising your responses can help you feel more confident and articulate during the interview. Remember, they want to see how you think on your feet!
✨Dress the Part
Even though it’s a friendly environment, first impressions matter. Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about joining their team. Plus, it’ll boost your confidence!