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- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience throughout their stay.
- Company: Join Cofton Holidays, a family-owned holiday park on the beautiful South Devon coastline.
- Benefits: Competitive pay, free gym access, discounts, and 24/7 wellbeing support.
- Why this job: Be the friendly face that creates unforgettable guest experiences in a vibrant team.
- Qualifications: Customer service experience, flexibility, and computer literacy are essential.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
The predicted salary is between 12 - 16 ÂŁ per hour.
Receptionist/Reservations required for Guest Services Team - part time or full time considered. Hours: Permanent 32 - 40 hours per week contract at ÂŁ12.42 per hour (dependant on age).
About Cofton: Nestled along the stunning South Devon coastline, Cofton Holidays is a family‑owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences—and that starts with our dedicated, skilled team.
The Role: We’re currently looking for an enthusiastic and reliable individual to join our Guest Service Team as a Receptionist & Reservations Team Member. As a Guest Services Team Member, you will be the friendly face that greets and assists our valued guests throughout their stay. Your primary responsibility is to ensure that each guest receives the highest level of service and feels welcomed from the moment they arrive until the time they depart.
Guest services are about “everything guest” from all relevant administration, leaflets, social media, and all touch points of a guest journey pre, post-holiday communication.
Responsibilities:
- Warmly welcome guests upon arrival and provide them with all necessary information about our park facilities, amenities, and activities.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Respond to guest inquiries, requests, and concerns promptly and professionally, providing accurate information and solutions to enhance their experience.
- Act as a knowledgeable resource for guests, offering recommendations and guidance on local attractions, restaurants, and events.
- Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them to the guest's satisfaction.
- Handling reservations in a busy call centre environment.
- Taking bookings in reception or via the phone.
- Operating numerous software booking systems.
- Collaborate closely with other departments, such as accommodation and maintenance, to ensure seamless coordination and delivery of services to guests.
- Maintain a comprehensive understanding of our park offerings, including accommodation options, amenities, and recreational activities.
- Proactively identify opportunities to exceed guest expectations and create memorable moments during their stay.
- Continuously update and maintain guest records and information in our reservation system accurately.
- Uphold and promote our company values, ensuring a positive and welcoming atmosphere for all guests and team members.
- Strong problem-solving abilities, with the ability to remain calm and composed in stressful situations.
- Reviewing online bookings.
- Booking guests on to our activities.
Who We’re Looking For:
- Experience of working in a customer focused role.
- Flexibility with ability to work weekends/evenings.
- Computer literate and have a good all-round knowledge of Outlook, Word, Excel and Teams.
- Working knowledge of CRMs.
- Able to multi-task remaining calm and professional even in a pressurised customer service environment.
What You’ll Get In Return:
- A stunning place to work every day.
- A supportive, energetic team that feels like family.
- Opportunities to grow within a thriving, independent business.
- Competitive pay.
- Free use of our state-of-the-art gym and leisure facilities.
- Access to staff rewards, recognition platforms, and discounts.
- 24/7 mental and physical wellbeing support, including free counselling.
- Complimentary team breakfasts and wellbeing perks.
- Discounts on food, drink, holidays, PT sessions, and gym classes.
- Company pension scheme.
- “Refer a Friend” rewards.
- Free uniform and on-site parking.
We reserve the right to close this advert once we have shortlisted a suitable number of qualified candidates.
Guest Services Receptionist/Reservations (Permanent) in Starcross employer: Cofton Holidays
Contact Detail:
Cofton Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Receptionist/Reservations (Permanent) in Starcross
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cofton Holidays. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Guest Services Receptionist, you'll be the friendly face for guests. Role-play common scenarios with friends or family to boost your confidence in handling inquiries and complaints. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your flexibility! Highlight your ability to work weekends and evenings, as this is crucial for the role. Share examples from past jobs where you adapted to changing schedules or handled busy periods with ease—this will demonstrate your reliability and commitment.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s super easy—just head over to our careers page and submit your details. Let’s get you started on this exciting journey!
We think you need these skills to ace Guest Services Receptionist/Reservations (Permanent) in Starcross
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for guest services and how you can contribute to creating unforgettable experiences.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience in customer service and mention specific skills that align with what we’re looking for, like problem-solving and multitasking abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Cofton!
How to prepare for a job interview at Cofton Holidays
✨Know the Company Inside Out
Before your interview, take some time to research Cofton Holidays. Understand their values, what makes them unique, and how they create unforgettable guest experiences. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Receptionist, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handle stressful situations with grace—this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to handling guest inquiries, managing reservations, and working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence and refine your delivery.
✨Dress the Part and Bring Positivity
First impressions matter! Dress smartly and professionally to reflect the welcoming atmosphere of Cofton Holidays. Also, bring a positive attitude to the interview—smiling and showing enthusiasm can make a significant difference in how you're perceived by the interviewers.
