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- Tasks: Lead the guest journey, ensuring exceptional service and resolving feedback.
- Company: Join a family-owned holiday park in beautiful South Devon.
- Benefits: Enjoy gym access, discounts, medical plans, and ongoing training.
- Why this job: Make a real impact on guest experiences in a stunning location.
- Qualifications: Experience in hospitality and strong communication skills required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 29000 - 41000 £ per year.
Cofton Holidays is a family-owned, award-winning holiday park set in the stunning South Devon countryside. We’re passionate about creating memorable moments for our guests, and we’re looking for a dedicated Guest Experience Manager to help us deliver an exceptional 5-star experience from the moment guests book to the moment they head home.
About The Role
As Guest Experience Manager, you will take ownership of the full guest journey, ensuring every visitor receives warm, genuine and consistent service. You’ll be the key point of contact for guest feedback, proactively resolving issues, identifying improvements, and working collaboratively across departments to uphold Cofton’s high standards. You will also play a leading role in shaping our Guest Experience strategy—using data, trends and insights to influence service delivery, improve communications, and strengthen guest loyalty.
Key Responsibilities
- Deliver a seamless end-to-end guest experience, guided by clear service standards
- Build strong relationships with guests, private owners and seasonal pitch holders
- Manage and investigate guest feedback using ReviewPro and other systems
- Analyse trends in GRI and NPS scores, producing clear weekly reports for management
- Support the organisation of events, rallies, owner gatherings and seasonal guest activities
- Review and enhance guest-facing processes, ensuring they support a 5-star experience
- Assist with the booking system (RMS), guest enquiries and rebooking opportunities
- Work closely with Marketing to improve guest communications and data capture
- Provide front desk and phone support during busy periods, including assisting with the leadership of the team on arrival days
- Collaborate with all departments to ensure consistent service across the entire park
- Contribute to training and development focused on service excellence
About You
- Experienced in hospitality, guest relations or customer service leadership
- An excellent communicator with strong empathy and problem-solving skills
- Confident analysing data, spotting trends and proposing improvements
- Highly organised, proactive and able to handle a fast-paced environment
- Passionate about delivering exceptional guest experiences
- Comfortable working collaboratively across multiple teams and departments
Why Join Cofton Holidays?
- Be part of a supportive, family-owned business
- Work in a beautiful coastal location
- Play a key role in delivering outstanding guest experiences
- Opportunity to make a real impact and contribute ideas to improve the business
What You’ll Get
- Free access to our onsite gym and swimming pool
- Onsite discounts – enjoy savings across food and beverage outlets, retail, and family holiday accommodation
- External discount scheme through Salary Extras – including lifestyle and high street brands
- Medical plan (after probation period)
- Workplace Pension Plan
- Recognition and reward platforms
- Ongoing professional development and training opportunities
- Employee Assistance Programme (EAP) – 24/7 mental health and wellbeing support
- Team social events
- Free onsite parking
The working hours for this role are 45 per week, 5 days out of 7 which will include a weekend day.
Guest Experience Manager in Starcross employer: Cofton Holidays
Contact Detail:
Cofton Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Starcross
✨Tip Number 1
Get to know the company inside out! Research Cofton Holidays, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating those unforgettable guest experiences.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could give you a leg up when it comes to getting your foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience management. Think about how you would handle specific scenarios and be ready to share examples from your past roles that highlight your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Guest Experience Manager in Starcross
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you care about creating memorable moments for guests, so share any relevant experiences that highlight your passion for hospitality.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can deliver a 5-star experience, so highlight your relevant achievements in guest relations or customer service.
Be Data-Savvy: Since we value data-driven insights, don’t shy away from mentioning your experience with analysing trends or improving processes based on feedback. Show us how you’ve used data to enhance guest experiences in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Cofton Holidays!
How to prepare for a job interview at Cofton Holidays
✨Know the Company Inside Out
Before your interview, make sure you research Cofton Holidays thoroughly. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past experiences that highlight your ability to deliver exceptional guest service. Think about times when you resolved issues or improved processes. This will demonstrate your capability to take ownership of the guest journey as outlined in the job description.
✨Be Data Savvy
Since the role involves analysing trends and producing reports, brush up on your data analysis skills. Be ready to discuss how you've used data in previous roles to enhance guest experiences or improve service delivery. This will show that you're not just a people person but also someone who can leverage insights for better outcomes.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or future initiatives related to guest experience. This shows that you're proactive and genuinely interested in contributing to Cofton Holidays' success.