At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a memorable stay.
- Company: Cofton Holidays, a family-owned holiday park on the stunning South Devon coastline.
- Benefits: Competitive pay, free gym access, discounts, and mental wellbeing support.
- Other info: Opportunities for growth in a thriving, independent business.
- Why this job: Join a supportive team and create unforgettable experiences for guests.
- Qualifications: Customer service experience, flexibility, and computer literacy required.
Receptionist/Reservations required for Guest Services Team.
Hours: Permanent - 40 hours per week contract at £13.00 per hour (dependant on age).
About Cofton: Nestled along the stunning South Devon coastline, Cofton Holidays is a family‑owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences—and that starts with our dedicated, skilled team.
The Role: We’re currently looking for an enthusiastic and reliable individual to join our Guest Service Team as a Receptionist & Reservations Team Member. As a Guest Services Team Member, you will be the friendly face that greets and assists our valued guests throughout their stay. Your primary responsibility is to ensure that each guest receives the highest level of service and feels welcomed from the moment they arrive until the time they depart. Guest services are about “everything guest” from all relevant administration, leaflets, social media, and all touch points of a guest journey pre, post-holiday communication.
- Warmly welcome guests upon arrival and provide them with all necessary information about our park facilities, amenities, and activities.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Respond to guest inquiries, requests, and concerns promptly and professionally, providing accurate information and solutions to enhance their experience.
- Act as a knowledgeable resource for guests, offering recommendations and guidance on local attractions, restaurants, and events.
- Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them to the guest's satisfaction.
- Handle reservations in a busy call centre environment.
- Take bookings in reception or via the phone.
- Operate numerous software booking systems.
- Collaborate closely with other departments, such as accommodation and maintenance, to ensure seamless coordination and delivery of services to guests.
- Maintain a comprehensive understanding of our park offerings, including accommodation options, amenities, and recreational activities.
- Proactively identify opportunities to exceed guest expectations and create memorable moments during their stay.
- Continuously update and maintain guest records and information in our reservation system accurately.
- Uphold and promote our company values, ensuring a positive and welcoming atmosphere for all guests and team members.
- Strong problem-solving abilities, with the ability to remain calm and composed in stressful situations.
- Review online bookings and book guests onto our activities.
Who We’re Looking For:
- Experience of working in a customer focused role.
- Flexibility with ability to work weekends/evenings.
- Computer literate and have a good all-round knowledge of Outlook, Word, Excel and Teams.
- Working knowledge of CRMs.
- Able to multi-task remaining calm and professional even in a pressurised customer service environment.
What You’ll Get in Return:
- A stunning place to work every day.
- A supportive, energetic team that feels like family.
- Opportunities to grow within a thriving, independent business.
- Competitive pay.
- Free use of our state-of-the-art gym and leisure facilities.
- Access to staff rewards, recognition platforms, and discounts.
- 24/7 mental and physical wellbeing support, including free counselling.
- Complimentary team breakfasts and wellbeing perks.
- Discounts on food, drink, holidays, PT sessions, and gym classes.
- Company pension scheme.
- “Refer a Friend” rewards.
- Free uniform and on-site parking.
Guest Services Receptionist / Reservations Team Member in Exeter employer: Cofton Holidays
Cofton Holidays is an exceptional employer located along the breathtaking South Devon coastline, where our family-owned holiday park prioritises creating unforgettable guest experiences through a dedicated and skilled team. We offer a supportive work culture that feels like family, with opportunities for personal growth within our thriving business, competitive pay, and a range of benefits including free access to our state-of-the-art gym, mental wellbeing support, and generous discounts. Join us to be part of a vibrant team that values every member and strives to exceed guest expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Receptionist / Reservations Team Member in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cofton Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cofton Holidays
Don't be shy about reaching out to Cofton Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cofton Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cofton Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
