Guest Services Receptionist & Reservations Advisor
Full Time | Permanent | 40 Hours per Week
£13.00 per hour (dependent on age and experience)
About Cofton Holidays
Nestled along the stunning South Devon coastline, Cofton Holidays is a family-owned holiday park where people genuinely matter. We are passionate about creating exceptional holiday experiences for our guests, and that starts with building a dedicated, professional, and friendly team.
If you love helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
The Role
We are looking for an enthusiastic and customer-focused Guest Services Receptionist & Reservations Advisor to join our busy Guest Services Team.
As one of the first points of contact for our guests, you will play a vital role in creating memorable holiday experiences from the moment a booking is made through to departure and beyond. This role combines front-of-house reception duties with reservations, guest communications, and administration, making it perfect for someone who enjoys variety and thrives on providing excellent customer service.
You will support every stage of the guest journey, including pre-arrival communications, reservations, check-ins, activity bookings, guest enquiries, and post-holiday support.
Key Responsibilities
- Deliver a warm and professional welcome to guests on arrival.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle accommodation reservations via telephone, email, online channels and in person.
- Respond promptly and professionally to guest enquiries, requests and feedback.
- Provide information about park facilities, accommodation options, activities and local attractions.
- Assist guests with activity bookings and on-site services.
- Review and process online bookings.
- Maintain accurate guest records across multiple booking and reservation systems.
- Resolve guest issues and complaints with empathy, professionalism and a solution-focused approach.
- Work closely with Accommodation, Maintenance, Leisure and Housekeeping teams to ensure a seamless guest experience.
- Support the administration of guest communications before, during and after stays.
- Promote park facilities, activities and additional services where appropriate.
- Maintain knowledge of local attractions, events and tourism opportunities.
- Contribute to social media and guest information updates where required.
- Consistently look for opportunities to exceed guest expectations and create memorable experiences.
- Uphold Cofton Holidays' values and standards while helping to create a positive atmosphere for guests and colleagues alike.
About You
We're looking for someone who is:
- Passionate about delivering exceptional customer service.
- Friendly, approachable and confident communicating with a wide range of people.
- Comfortable working in a busy reception and reservations environment.
- Highly organised with excellent attention to detail.
- Able to multitask and prioritise effectively under pressure.
- A confident user of Microsoft Outlook, Word, Excel and Teams.
- Experienced in customer relationship management (CRM) or booking systems.
- Flexible and willing to work weekends, evenings and peak holiday periods.
- A proactive problem solver with a positive, can-do attitude.
- Previous experience in hospitality, leisure, tourism, reception or reservations is desirable but not essential.
What You'll Get in Return
- A beautiful coastal workplace in South Devon.
- A supportive and welcoming team environment.
- Opportunities to develop and progress within a successful independent business.
- Competitive pay.
- Free use of our state-of-the-art gym and leisure facilities.
- Employee rewards, recognition schemes and discounts.
- 24/7 mental and physical wellbeing support, including free counselling services.
- Complimentary team breakfasts and wellbeing initiatives.
- Discounts on food, drink, holidays, personal training sessions and fitness classes.
- Company pension scheme.
- Refer-a-Friend rewards programme.
- Free uniform.
- Free on-site parking.
Join Our Team
At Cofton Holidays, we believe great holidays start with great people. If you're passionate about customer service and would like to be part of a team that makes a genuine difference to our guests' experiences every day, we'd love to hear from you.
Apply today and become part of the Cofton family.
Guest Services Receptionist / Reservations Advisor in Exeter employer: Cofton Holidays
Cofton Holidays is an exceptional employer, offering a vibrant and supportive work environment along the stunning South Devon coastline. As a family-owned holiday park, we prioritise our team members' growth and well-being, providing opportunities for training, development, and a fun atmosphere where your contributions truly matter. Enjoy perks like onsite accommodation, discounts, and access to leisure facilities while making a real difference in creating unforgettable experiences for our guests.
