At a Glance
- Tasks: Coordinate swim lessons and ensure smooth operations for our Swim School.
- Company: Join Cofton Holidays, a friendly and supportive team in beautiful Devon.
- Benefits: Flexible hours, hybrid working, company laptop, and a fun work environment.
- Other info: Perfect for those looking to balance work with studies or other commitments.
- Why this job: Make a splash by enhancing customer experiences in a growing swim programme.
- Qualifications: Strong organisational skills and a passion for customer service are key.
The predicted salary is between 24000 - 27800 £ per year.
Cofton Holidays is seeking a Swim School Coordinator to support the smooth day‑to‑day administration and organisation of our growing Swim School. This is an exciting opportunity for someone with excellent communication and administrative skills who enjoys working independently while supporting a busy and successful swimming programme.
About the Role
As Swim School Coordinator, you will be responsible for the administration and coordination of our Swim School, ensuring lessons run smoothly and customers receive excellent service. This flexible role offers a combination of remote working and on‑site support when required. A company laptop and mobile phone will be provided, allowing you to efficiently manage communications and administration from home.
Key Responsibilities
- Managing swim lesson bookings, spaces, and waiting lists.
- Coordinating lesson schedules and participant movements between classes.
- Recording and processing holidays, absences, and catch‑up requests.
- Acting as the main point of contact for swim school enquiries via email and phone.
- Maintaining accurate swim school records and databases.
- Liaising with swim teachers, reception teams, parents, and guardians.
- Supporting termly planning and administrative preparation.
- Monitoring attendance and communicating any issues to the management team.
- Helping identify opportunities to improve customer experience and operational efficiency.
About You
We’re looking for someone who:
- Has strong organisational and administrative skills.
- Is confident using Microsoft Office and online booking systems.
- Can manage multiple tasks and priorities effectively.
- Has excellent written and verbal communication skills.
- Works well independently and takes ownership of their responsibilities.
- Has a customer‑focused approach and professional manner.
- Experience within a swim school, leisure, education, or customer service environment would be advantageous.
What We Offer
- 10 contracted hours per week
- Flexible working arrangements
- Hybrid/home‑working opportunities
- Company laptop and mobile phone provided
- Supportive and friendly team environment
- Opportunity to contribute to the continued growth and success of Cofton Swim School
Working Pattern
The role offers flexibility around when hours are worked, provided Swim School administration and customer communications are managed effectively. Some occasional on‑site attendance may be required for meetings, planning, or operational support.
Apply Now
If you’re an organised administrator with a passion for delivering excellent customer service and would like to play a key role in the success of Cofton Swim School, we’d love to hear from you. To apply, please send your CV and a short covering letter outlining your relevant experience and suitability for the role.
Cofton Holidays is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Closing Date: 10/07/2026
Location: Dawlish, South Devon, EX6 8RP, United Kingdom
Swim School Coordinator in Dawlish employer: Cofton Holidays
Cofton Holidays is an exceptional employer, offering a supportive and friendly team environment where your contributions directly impact the success of our Swim School. With flexible working arrangements, including hybrid and home-working options, you can enjoy a healthy work-life balance while developing your organisational and administrative skills in a role that values customer service excellence. Join us in beautiful Dawlish, Devon, and be part of a growing team dedicated to delivering outstanding experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Swim School Coordinator in Dawlish
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cofton Holidays and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cofton Holidays and let us see your personality shine through!
We think you need these skills to ace Swim School Coordinator in Dawlish
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cofton Holidays.
Get Familiar with Our Brand:Before applying, take some time to learn about Cofton Holidays and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cofton Holidays
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cofton Holidays.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cofton Holidays will surely appreciate.
