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- Tasks: Welcome guests, manage reservations, and ensure a fantastic experience throughout their stay.
- Company: Cofton Holidays, a family-owned holiday park on the beautiful South Devon coastline.
- Benefits: Competitive pay, free gym access, discounts, and 24/7 wellbeing support.
- Why this job: Join a supportive team and create unforgettable experiences for guests every day.
- Qualifications: Customer service experience, computer skills, and a calm approach under pressure.
- Other info: Opportunities for growth in a thriving, independent business.
The predicted salary is between 25 - 30 ÂŁ per hour.
Receptionist/Reservations required for Guest Services Team. Hours: Permanent 40 hours per week contract at ÂŁ12.42 per hour (dependent on age).
About Cofton: Nestled along the stunning South Devon coastline, Cofton Holidays is a family‑owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences—and that starts with our dedicated, skilled team.
The Role: We’re currently looking for an enthusiastic and reliable individual to join our Guest Service Team as a Receptionist & Reservations Team Member. As a Guest Services Team Member, you will be the friendly face that greets and assists our valued guests throughout their stay. Your primary responsibility is to ensure that each guest receives the highest level of service and feels welcomed from the moment they arrive until the time they depart. Guest services are about “everything guest” from all relevant administration, leaflets, social media, and all touch points of a guest journey pre, post-holiday communication.
Responsibilities:
- Warmly welcome guests upon arrival and provide them with all necessary information about our park facilities, amenities, and activities.
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Respond to guest inquiries, requests, and concerns promptly and professionally, providing accurate information and solutions to enhance their experience.
- Act as a knowledgeable resource for guests, offering recommendations and guidance on local attractions, restaurants, and events.
- Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them to the guest's satisfaction.
- Handle reservations in a busy call centre environment.
- Take bookings in reception or via the phone.
- Operate numerous software booking systems.
- Collaborate closely with other departments, such as accommodation and maintenance, to ensure seamless coordination and delivery of services to guests.
- Maintain a comprehensive understanding of our park offerings, including accommodation options, amenities, and recreational activities.
- Proactively identify opportunities to exceed guest expectations and create memorable moments during their stay.
- Continuously update and maintain guest records and information in our reservation system accurately.
- Uphold and promote our company values, ensuring a positive and welcoming atmosphere for all guests and team members.
- Strong problem‑solving abilities, with the ability to remain calm and composed in stressful situations.
- Review online bookings.
- Book guests onto our activities.
Who We’re Looking For:
- Experience of working in a customer‑focused role.
- Flexibility with ability to work weekends/evenings.
- Computer literate and have a good all‑round knowledge of Outlook, Word, Excel and Teams.
- Working knowledge of CRMs.
- Able to multi‑task, remaining calm and professional even in a pressured customer service environment.
What You’ll Get In Return:
- A stunning place to work every day.
- A supportive, energetic team that feels like family.
- Opportunities to grow within a thriving, independent business.
- Competitive pay.
- Free use of our state‑of‑the‑art gym and leisure facilities.
- Access to staff rewards, recognition platforms, and discounts.
- 24/7 mental and physical wellbeing support, including free counselling.
- Complimentary team breakfasts and wellbeing perks.
- Discounts on food, drink, holidays, PT sessions, and gym classes.
- Company pension scheme.
- “Refer a Friend” rewards.
- Free uniform and on‑site parking.
We reserve the right to close this advert once we have shortlisted a suitable number of qualified candidates.
Receptionist & Reservations (Permanent) in Dawlish employer: Cofton Holidays
Contact Detail:
Cofton Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist & Reservations (Permanent) in Dawlish
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cofton and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Receptionist & Reservations Team Member, you'll be the friendly face for guests. Role-play common scenarios with a friend to boost your confidence in handling inquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Cofton brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist & Reservations (Permanent) in Dawlish
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our Guest Services Team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention specific skills that align with the responsibilities listed in the job description, like handling guest inquiries or using booking systems.
Showcase Your Problem-Solving Skills: Since this role involves dealing with guest feedback and complaints, share examples of how you've successfully resolved issues in the past. This will demonstrate your ability to stay calm under pressure and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Cofton!
How to prepare for a job interview at Cofton Holidays
✨Know the Company Inside Out
Before your interview, take some time to research Cofton Holidays. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Scenarios
Since this role is all about guest services, think of common customer service scenarios you might face. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure. Role-playing with a friend can be a great way to practice!
✨Showcase Your Tech Savvy
As you'll be using various software booking systems, make sure to brush up on your computer skills. Be ready to discuss your experience with Outlook, Word, Excel, and any CRM systems you've used. Mention specific examples of how you've used technology to enhance customer experiences.
✨Bring Your Enthusiasm
Cofton Holidays is looking for someone enthusiastic and reliable. During the interview, let your passion for providing excellent guest service shine through. Share stories that demonstrate your commitment to creating memorable experiences for guests, and don’t forget to smile!