Guest Services Receptionist / Reservations Advisor
Full Time | Permanent | 40 Hours per Week
£13.00 per hour (dependent on age and experience)
If you love helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
You will support every stage of the guest journey, including pre-arrival communications, reservations, check-ins, activity bookings, guest enquiries, and post-holiday support.
- Deliver a warm and professional welcome to guests on arrival.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle accommodation reservations via telephone, email, online channels and in person.
- Respond promptly and professionally to guest enquiries, requests and feedback.
- Provide information about park facilities, accommodation options, activities and local attractions.
- Assist guests with activity bookings and on-site services.
- Review and process online bookings.
- Maintain accurate guest records across multiple booking and reservation systems.
- Resolve guest issues and complaints with empathy, professionalism and a solution-focused approach.
- Work closely with Accommodation, Maintenance, Leisure and Housekeeping teams to ensure a seamless guest experience.
- Support the administration of guest communications before, during and after stays.
- Promote park facilities, activities and additional services where appropriate.
- Maintain knowledge of local attractions, events and tourism opportunities.
- Contribute to social media and guest information updates where required.
- Consistently look for opportunities to exceed guest expectations and create memorable experiences.
- Uphold Cofton Holidays' values and standards while helping to create a positive atmosphere for guests and colleagues alike.
About You
- A beautiful coastal workplace in South Devon.
- A supportive and welcoming team environment.
- Opportunities to develop and progress within a successful independent business.
- Competitive pay.
- Free use of our state-of-the-art gym and leisure facilities.
- Employee rewards, recognition schemes and discounts.
- 24/7 mental and physical wellbeing support, including free counselling services.
- Complimentary team breakfasts and wellbeing initiatives.
- Discounts on food, drink, holidays, personal training sessions and fitness classes.
- Company pension scheme.
- Refer-a-Friend rewards programme.
- Free uniform.
- Free on-site parking.
Guest Services Receptionist / Reservations Advisor
Experience of working in a similar role would be an advantage.
#J-18808-Ljbffr
Guest Services Receptionist / Reservations Advisor in Exeter employer: Cofton Country Holidays Ltd.
Cofton Holidays is an exceptional employer that values its team members by fostering a supportive and collaborative work culture. With a focus on employee growth, we offer training opportunities and encourage personal development, all while providing a vibrant environment in a beautiful location. Join us to be part of a dedicated team that prioritises excellent customer service and creates memorable experiences for our guests.
Contact Details:
Cofton Country Holidays Ltd. Recruitment Team
