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- Tasks: Create unforgettable experiences for guests and enhance service standards.
- Company: Award-winning family-owned holiday park in beautiful South Devon.
- Benefits: Free gym access, discounts, medical plan, and ongoing training.
- Why this job: Join a passionate team dedicated to delivering 5-star guest experiences.
- Qualifications: Experience in the leisure industry is preferred.
- Other info: Enjoy team events and 24/7 mental health support.
The predicted salary is between 36000 - 60000 £ per year.
Cofton Holidays is a family‑owned, award‑winning holiday park set in the stunning South Devon countryside. We’re passionate about creating memorable moments for our guests, and we’re looking for a dedicated Guest Experience Manager to help us deliver an exceptional 5‑star experience from the moment guests book until they head home.
Responsibilities
- Deliver a seamless end‑to‑end guest experience, guided by clear service standards.
- Build strong relationships with guests, private owners and seasonal pitch holders.
- Manage and investigate guest feedback using ReviewPro and other systems.
- Analyse trends in GRI and NPS scores, producing clear weekly reports for management.
- Support the organisation of events, rallies, owner gatherings and seasonal guest activities.
- Review and enhance guest‑facing processes, ensuring they support a 5‑star experience.
- Assist with the booking system (RMS), guest enquiries and rebooking opportunities.
- Work closely with Marketing to improve guest communications and data capture.
- Provide front‑desk and phone support during busy periods, including assisting with the leadership of the team on arrival days.
- Collaborate with all departments to ensure consistent service across the entire park.
- Contribute to training and development focused on service excellence.
Qualifications
- Experience working in the leisure industry preferred.
Benefits
- Free access to our onsite gym and swimming pool.
- Onsite discounts – enjoy savings across food and beverage outlets, retail, and family holiday accommodation.
- External discount scheme through Salary Extras – including lifestyle and high‑street brands.
- Medical plan (after probation period).
- Recognition and reward platforms.
- Ongoing professional development and training opportunities.
- Employee Assistance Programme (EAP) – 24/7 mental health and wellbeing support.
- Team social events.
- Free onsite parking.
Guest Experience Manager in Exeter employer: Cofton Country Holidays Ltd.
Contact Detail:
Cofton Country Holidays Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the leisure industry, especially those who work at Cofton Holidays or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for guest experience shine through. We want to see how you’d fit into our family and bring that 5-star vibe!
✨Tip Number 3
Be proactive! If you notice something about our guest experience that could be improved, mention it during your conversation. It shows you’re already thinking like a Guest Experience Manager and care about making things better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Guest Experience Manager in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about delivering that 5-star service from the get-go!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in the leisure industry. We love seeing how your skills align with our mission at Cofton Holidays!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re the perfect fit for the Guest Experience Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Cofton Country Holidays Ltd.
✨Know the Company Inside Out
Before your interview, make sure you research Cofton Holidays thoroughly. Understand their values, mission, and what makes them stand out in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past experiences that highlight your ability to deliver exceptional guest service. Think about times when you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your capability to manage the end-to-end guest experience.
✨Be Ready to Discuss Feedback Management
Since managing guest feedback is a key responsibility, be prepared to discuss how you've handled feedback in previous roles. Familiarise yourself with tools like ReviewPro and think about how you would analyse trends in GRI and NPS scores to improve guest satisfaction.
✨Collaborate and Communicate
Highlight your teamwork skills during the interview. Cofton Holidays values collaboration across departments, so be ready to share examples of how you've worked with others to enhance guest experiences or organise events. Good communication is essential, so practice articulating your thoughts clearly.