Front of House Complex Supervisor (Permanent) in Exeter

Front of House Complex Supervisor (Permanent)

Front of House Complex Supervisor (Permanent)

Salary: £13.95 per hour

Hours: 40 hours per week

About Cofton

Nestled along the stunning South Devon coastline, Cofton Holidays is a family-owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences - that starts with our dedicated, skilled team.

The Role

We’re currently looking for an enthusiastic and reliable individual to join ourFood & Beverage Teamas aFront of House Complex Supervisor.

The Front of House Complex Supervisor will oversee the day-to-day operations at our food and bars - Amelia's Café, The Warren Bar, The Swan Pub and The Pizza Kitchen. The main goal of a Front of House Supervisor is to assist the Front of House Manager and/or Head of Department to ensure every Team member is performing to the best of their ability while conforming to company policy, procedures and goals.

The Role

• Ensure each bar is set up for service with correct stock, equipment, and cleanliness.
• Maintain high standards of hygiene and organisation across all bar areas.
• To understand and comply with licensing regulations and the venues to serve alcoholic beverages.
• To ensure the Weights and Measures Act and Trade Descriptions Act are always adhered to.
• To undertake any necessary training as deemed necessary by management.
• Support the FOH Manager in the day-to-day running of the bars and restaurants.
• Troubleshoot operational issues to ensure smooth service.
• To assist with checking incoming deliveries, noting any shortages/discrepancies.
• To assist with effective rotation of stock using the F.I.F.O method and notify the Front of House Manager of any stock shortages.
• To assist with the correct recording of wastage.
• Train FOH team on drink specifications, service standards, and upselling techniques.
• Deliver cocktail training sessions and ensure consistency in preparation and presentation.
• Provide ongoing coaching to upskill the team, focusing on guest engagement and product knowledge.
• Develop team confidence in wine knowledge and cocktail service.
• Assist the departmental manager with taking responsibility for security, keys and codes, following the Company keys and codes policy.
• Taking charge of day-to-day operations, from supervising team to managing customer interactions, guaranteeing a seamless and pleasant experience for all.
• Nurturing a positive and productive work environment, fostering teamwork and motivating our dedicated team members to achieve their potential.
• Be an ambassador of the Cofton Holidays brand, ensure that the business is always presented at its best.
• Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the business.
• Assist the departmental manager with preparing team rotas as and when required and the correct recording of holidays, attendance and team remuneration.

Who We’re Looking For

• Experience of working in an F&B setting
• Experience in a leadership role
• Flexibility with ability to work weekends/evenings

What You’ll Get in Return

• A stunning place to work every day
• A supportive, energetic team that feels like family
• Opportunities to grow within a thriving, independent business
• Competitive pay
• Free use of our state-of-the-art gym and leisure facilities
• Access to staff rewards, recognition platforms, and discounts
• 24/7 mental and physical wellbeing support, including free counselling
• Complimentary team breakfasts and wellbeing perks
• Discounts on food, drink, holidays, PT sessions, and gym classes

Front of House Complex Supervisor (Permanent)

£13.95 per hour

Experience

Experience of working in an F&B setting . Experience in a leadership role

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