At a Glance
- Tasks: Assist customers at the reception, handle enquiries, and process bookings.
- Company: Join the friendly team at Cofton Holidays in a beautiful countryside setting.
- Benefits: Earn £13 per hour, enjoy perks like discounts, free parking, and leisure facilities.
- Other info: Flexible hours with potential for apprenticeships and career development.
- Why this job: Be part of a successful business and make customers smile every day.
- Qualifications: Customer service experience and good typing skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Cofton Holidays is currently recruiting for a Full-Time Receptionist / Administration Assistant to join our happy team.
The ideal candidate will have excellent customer service skills, a good telephone manner and be a team player.
Duties Include:-
- Assisting customers on our main Reception Desk
- Dealing with customer enquiries & bookings via phone
- Processing payments
- Answering emails
- Taking down information quickly and accurately
- Responding to customers via various social media channels & live chat
Requirements:-
- Experience in a similar role
- The ability to work under pressure
- Excellent customer service and typing Skills
- NVQ Level 3 Qualification in Business Admin or similar would be an advantage
Benefits Include:-
- £13 per hour
- Part-time hours maybe available
- 40 hours a week, 5 days out of 7 to include 1 weekend day
- Hours are allocated via a weekly rota
- Apprenticeship opportunity available
- Company Pension Scheme
- Access to Company Perk Box Scheme
- Training and development opportunities
- Uniform Provided
- Discounted Staff Menu whilst on duty
- Discounton food and drink from restaurants
- Complimentaryuse of leisure facilities
- Discounted rate for exercise classes
- Reduction on accommodation for friends and family
- Free On-site Parking
What's great about working for Cofton is being part of a successful business and part of a devoted team, we're located out of town in the countryside with great transport links, you can cycle from Dawlish or Starcross, we have a bus stop on our entrance with busses running regularly from Exeter to Dawlish, Teignmouth and beyond, for those that drive we have plenty of onsite parking.
Receptionist / Administrator in Dawlish employer: Cofton Country Holidays Ltd
Cofton Country Holidays Ltd. is an excellent employer, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With a focus on personal and professional development, employees benefit from ongoing training and growth opportunities in a picturesque location, making it an ideal place for those passionate about the hospitality industry.
Contact Details:
Cofton Country Holidays Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Dawlish
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cofton Country Holidays Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cofton Country Holidays Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Administrator in Dawlish
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cofton Country Holidays Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cofton Country Holidays Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cofton Country Holidays Ltd!
How to prepare for a job interview at Cofton Country Holidays Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
