Guest Services Receptionist / Reservations Advisor
Full Time | Permanent | 40 Hours per Week
£13.00 per hour (dependent on age and experience)
If you love helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
You will support every stage of the guest journey, including pre-arrival communications, reservations, check-ins, activity bookings, guest enquiries, and post-holiday support.
- Deliver a warm and professional welcome to guests on arrival.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle accommodation reservations via telephone, email, online channels and in person.
- Respond promptly and professionally to guest enquiries, requests and feedback.
- Provide information about park facilities, accommodation options, activities and local attractions.
- Assist guests with activity bookings and on-site services.
- Review and process online bookings.
- Maintain accurate guest records across multiple booking and reservation systems.
- Resolve guest issues and complaints with empathy, professionalism and a solution-focused approach.
- Work closely with Accommodation, Maintenance, Leisure and Housekeeping teams to ensure a seamless guest experience.
- Support the administration of guest communications before, during and after stays.
- Promote park facilities, activities and additional services where appropriate.
- Maintain knowledge of local attractions, events and tourism opportunities.
- Contribute to social media and guest information updates where required.
- Consistently look for opportunities to exceed guest expectations and create memorable experiences.
- Uphold Cofton Holidays' values and standards while helping to create a positive atmosphere for guests and colleagues alike.
About You
- A beautiful coastal workplace in South Devon.
- A supportive and welcoming team environment.
- Opportunities to develop and progress within a successful independent business.
- Competitive pay.
- Free use of our state-of-the-art gym and leisure facilities.
- Employee rewards, recognition schemes and discounts.
- 24/7 mental and physical wellbeing support, including free counselling services.
- Complimentary team breakfasts and wellbeing initiatives.
- Discounts on food, drink, holidays, personal training sessions and fitness classes.
- Company pension scheme.
- Refer-a-Friend rewards programme.
- Free uniform.
- Free on-site parking.
Guest Services Receptionist / Reservations Advisor
Experience of working in a similar role would be an advantage.
Guest Services Receptionist / Reservations Advisor in Exeter employer: Cofton Country Holiday
Cofton Country Holiday offers a supportive work environment where employees can take pride in their contributions to maintaining high standards of cleanliness and presentation. The company values reliability and teamwork, providing opportunities for individuals to grow within the accommodation cleaning team. With a focus on health and safety, Cofton Holidays ensures that staff work responsibly while delivering excellent service to guests.
