At a Glance
- Tasks: Support users with IT issues and ensure smooth operations in a dynamic environment.
- Company: Join a leading tech team in London focused on user support and innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Work onsite in a collaborative team with great career advancement potential.
- Why this job: Be the go-to tech guru, solving problems and making a real difference every day.
- Qualifications: Experience with Windows 11, SCCM, Intune, and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
Role: Deskside Support Engineer
Job Type: Full-Time
Location: London, UK (5 days onsite)
Mandatory Skills
- Windows 11
- MECM (SCCM)
- Intune
- Office 365 (O365)
- ITIL
- Problem Management
- ServiceNow
- Application Deployment
- Hardware Repair
Position Overview
We are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operations. You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this role.
Key Responsibilities
- Reimaging Machines
- Manage reimaging of laptops and desktops using SCCM (PXE).
- Maintain a stock of prebuilt spare machines for quick replacement and user allocation.
- User Onboarding and Offboarding
- Set up devices for new joiners, including first-time login, MFA configuration, and account setup.
- Update CMDB with accurate asset and user details.
- Troubleshooting and Support
- Provide advanced-level support for operating system and Office-related issues.
- Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Application Deployment
- Install, configure, and support enterprise applications.
- Ensure smooth deployment through MECM/Intune.
- Hardware and Peripheral Support
- Diagnose and repair hardware issues (laptops/desktops).
- Provide printer and meeting room support.
- Documentation
- Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
Deskside Support Engineer in Wolverhampton employer: Coforge
Join a dynamic and innovative team as a Deskside Support Engineer in the heart of London, where you will be empowered to make a real impact on our users' IT experience. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With a focus on work-life balance and a supportive environment, we offer a unique chance to thrive in your career while enjoying the vibrant atmosphere of one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Wolverhampton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, MECM, or troubleshooting, make sure to highlight that in conversations. Share examples of how you've solved problems in the past – it’ll make you stand out.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! It shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to ITIL, ServiceNow, and application deployment. Practise explaining your thought process when troubleshooting – it’s all about showing how you think!
We think you need these skills to ace Deskside Support Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MECM, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the Deskside Support Engineer role and how your background makes you the perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT-related issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MECM, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved IT issues. Think about times when you diagnosed a tricky hardware problem or navigated a complex software deployment. Highlighting your problem management skills will show that you're the right fit for the role.
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Understanding their approach to user support and team collaboration can help you tailor your responses. It’ll also show that you’re genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how they measure success in the Deskside Support Engineer role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
