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- Tasks: Provide desktop support and troubleshoot issues for users with Windows 11 and Office 365.
- Company: Join Coforge, a dynamic company in the heart of London.
- Benefits: Gain hands-on experience and develop your IT skills in a supportive environment.
- Other info: Perfect opportunity for quick learners passionate about IT support.
- Why this job: Kickstart your IT career while helping others solve tech problems every day.
- Qualifications: Basic networking knowledge and good communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location: London, UK
Work mode: Onsite
Skills: Desktop support, Networking, troubleshooting, LAN & ITIL
Job summary:
Service Desk Apprentice provides phone, remote control and desktop support to users on day-to-day issues involving Windows 11, Office 365 and other business applications. Service Desk Apprentice will be responsible for providing basic hardware and software support for all company assets including Surface Pro's, laptops, monitors, peripherals, multifunctional printers/copiers and video conferencing equipment.
Required experience:
- Basic Network understanding needed to troubleshoot issues relating to LAN.
- Knowledge on O365 suite.
- Working in business hours as specified by the customer.
- Good communication and customer skills.
- ITIL foundation certified preferred.
- Quick learner and should demonstrate skills and interest in IT desktop support.
Service Desk Analyst in Slough employer: Coforge
Contact Detail:
Coforge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Slough
✨Tip Number 1
Network your way to success! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on a Service Desk Analyst role that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and get familiar with Windows 11 and Office 365. The more confident you are in your abilities, the better you'll perform in interviews.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be ready to demonstrate your customer service skills during interviews. Share examples of how you've helped others solve their tech issues.
✨Tip Number 4
Apply through our website! We at StudySmarter want to see your application come through directly. It shows you're serious about the role and gives us a chance to connect with you personally.
We think you need these skills to ace Service Desk Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and networking. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11 and Office 365!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Share your passion for IT support and any relevant experiences that make you stand out.
Show Off Your Communication Skills: Since this role involves helping users with their tech troubles, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight any customer service experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Coforge
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11 and Office 365. Be ready to discuss how you've used these tools in the past, and think of specific examples where you solved problems or improved processes.
✨Show Off Your Troubleshooting Skills
Prepare to talk about your approach to troubleshooting. Think of a time when you resolved a tricky issue, and be ready to explain your thought process step-by-step. This will show them you can handle the day-to-day challenges of a Service Desk Analyst.
✨Communicate Clearly
Since good communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so keep it straightforward and relatable.
✨Understand ITIL Basics
If you have your ITIL foundation certification, great! If not, take some time to familiarise yourself with the basics of ITIL. Knowing how IT service management works will give you an edge and show that you're serious about the role.