At a Glance
- Tasks: Support critical payment applications and ensure system stability in a dynamic environment.
- Company: Join Coforge, a leader in financial services with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing operational excellence and driving automation.
- Qualifications: 6+ years in production support with strong technical skills in Unix/Linux and scripting.
The predicted salary is between 40000 - 50000 £ per year.
Work mode : Hybrid-3 days weekly from office
Skills : Production Support, Unix/Linux, Python/Bash/Power Shell, Kubernetes, Java/J2EE, Oracle Database/IBM MQ/Web Sphere, Splunk/App Dynamics, Copilot/Claude in Banking, Payments, or Financial Services.
We at Coforge are looking for Sr. Production Support Specialist in Sheffield, UK.
About the Role
We are seeking an experienced
Senior Production Support Specialist to join our Production Engineering team, supporting business-critical payment applications within a highly regulated financial services environment.
In this role, you will combine deep technical expertise with operational leadership to ensure the stability, availability, and performance of production systems.
You will play a key role in incident management, service recovery, automation initiatives, and continuous improvement activities while collaborating closely with engineering, infrastructure, and business stakeholders.
This is an excellent opportunity for a seasoned production support professional who is passionate about operational excellence, automation, and maintaining high-performing enterprise applications.
Key Responsibilities
- Lead service restoration activities during major production incidents and coordinate technical resolver groups.
- Troubleshoot complex application and infrastructure issues using Unix/Linux tools, system logs, and SQL queries.
- Respond to user and business queries related to application functionality and service performance.
- Provide timely communication to stakeholders regarding incident impact, progress, and resolution plans.
- Escalate critical issues appropriately and drive effective incident resolution.
- Problem Management & Continuous Improvement
- Lead and contribute to Root Cause Analysis (RCA) investigations following production incidents.
- Identify recurring issues and implement long-term corrective and preventive solutions.
- Create and maintain operational documentation, support runbooks, and knowledge repositories.
- Enhance monitoring, alerting, and operational processes to improve overall service resilience.
- Automation & Operational Excellence
- Design, develop, and maintain automation solutions using
Python, Bash, or Power Shell .
- Build internal tools and utilities to reduce manual effort and improve operational efficiency.
- Leverage AI-powered productivity tools such as
- Microsoft Copilot and
Claude to streamline operations, documentation, and analysis.
- Change & Release Management
- Participate in change reviews, ensuring operational readiness and compliance with organizational standards.
- Support application releases, platform patching, maintenance activities, and disaster recovery testing.
- Assess operational risks and recommend mitigation strategies to ensure service continuity.
- Required Skills & Experience
- 6+ years of experience in
Production Support, Application Support, Site Reliability Engineering, or Software Engineering , preferably within
Banking, Payments, or Financial Services environments.
- Strong hands-on experience with
Unix/Linux administration and production troubleshooting.
- Advanced SQL skills with the ability to write and optimize complex queries.
- Proficiency in scripting and automation using
Python, Bash, or Power Shell .
- Experience supporting and maintaining
Kubernetes-based environments.
- Strong knowledge of
Java/J2EE applications in production settings.
- Experience with
Oracle Database, IBM MQ, and Web Sphere technologies.
- Hands-on experience with monitoring and observability tools such as
- Splunk and
App Dynamics .
- Solid understanding of enterprise infrastructure, distributed systems, and application architecture.
- Proven experience leading incident management activities and coordinating cross-functional technical teams.
- Demonstrated success in delivering automation solutions and operational improvements.
- Experience utilizing AI-assisted tools such as
- Copilot or
Claude to enhance productivity and operational efficiency.
- Excellent communication, stakeholder management, and collaboration skills.
- Preferred Qualifications
- Knowledge of payment platforms, payment processing, and transaction lifecycle management .
- Understanding of network troubleshooting and connectivity diagnostics.
ITIL Foundation certification or equivalent service management experience.
- Working Model
- Standard working hours within the
- 08:00–18:00 window (typically
09:00–17:00 ).
- No regular on-call support requirement.
- Approximately two weekend working days per month , with compensatory time off provided during the week.
- Support required on public holidays on a rotational basis, with time off in lieu provided.
- Hybrid working model requiring a minimum of
8 days per month in the Kraków office .
- Candidates must have the legal right to work in Poland .
- Availability to attend at least one technical interview locally is required.
- #J-18808-Ljbffr
Production Support Specialist in Sheffield employer: Coforge
Coforge is an exceptional employer that fosters a collaborative and innovative work culture in Basildon, UK. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work on cutting-edge reporting solutions. Our commitment to data quality and stakeholder collaboration ensures that every team member plays a vital role in delivering impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Specialist in Sheffield
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Coforge. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Production Support Specialist in Sheffield
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Coforge.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Coforge's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Coforge
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Coforge.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Coforge will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Coforge employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
