Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide phone and remote support for Windows 11 and Office 365 issues.
- Company: Join Coforge, a dynamic company in the heart of London.
- Benefits: Gain hands-on experience with tech and develop your IT skills.
- Other info: Perfect for quick learners eager to grow in a supportive environment.
- Why this job: Kickstart your IT career while helping users solve everyday tech problems.
- Qualifications: Basic networking knowledge and good communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: London, UK
Work mode: Onsite
Skills: Desktop support, Networking, troubleshooting, LAN & ITIL
We at Coforge are looking for a Service Desk Analyst in London, UK.
Job summary: The Service Desk Analyst provides phone, remote control and desktop support to users on day-to-day issues involving Windows 11, Office 365 and other business applications. The Analyst will be responsible for providing basic hardware and software support for all company assets including Surface Pro's, laptops, monitors, peripherals, multifunctional printers/copiers and video conferencing equipment.
Required experience:
- Basic network understanding needed to troubleshoot issues relating to LAN.
- Knowledge of O365 suite.
- Working in business hours as specified by the customer.
- Good communication and customer skills.
- ITIL foundation certified preferred.
- Quick learner and should demonstrate skills and interest in IT desktop support.
Service Desk Analyst employer: Coforge
Contact Detail:
Coforge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network your way into the role! Reach out to current Service Desk Analysts or IT professionals on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Brush up on your troubleshooting skills! Practice common issues related to Windows 11 and Office 365. The more confident you are, the better you'll perform in interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you're not just solving problems; you're also helping users understand them.
✨Tip Number 4
Apply through our website! We at StudySmarter want to see your application directly. It shows initiative and gives us a chance to connect with you personally.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support and networking. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11 and Office 365!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your quick learning ability makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves helping users with their tech issues, we need to see that you can communicate clearly. Whether it’s in your CV or cover letter, let us know how you’ve successfully helped others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coforge
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11 and Office 365. Be ready to discuss how you've used these tools in the past, and think of specific examples where you solved problems or improved processes.
✨Show Off Your Troubleshooting Skills
Prepare to talk about your troubleshooting experience, especially with LAN issues. Think of a time when you resolved a tricky network problem and be ready to explain your thought process step-by-step.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with this.
✨Get Familiar with ITIL
If you have your ITIL foundation certification, great! If not, take some time to understand the basics of ITIL principles. Being able to reference these during your interview will show that you're serious about service management.