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- Tasks: Lead delivery of insurance projects, ensuring quality and client satisfaction.
- Company: Coforge, a dynamic player in the insurance domain.
- Benefits: Flexible work model with 3 days onsite and 2 days remote.
- Other info: Opportunity for continuous improvement and career growth.
- Why this job: Make a real impact in the insurance sector while managing exciting projects.
- Qualifications: Experience in fixed-price project management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: Full Time
Work Mode: 3 days onsite / 2 days wfh in a week
Key Skills: experience managing fixed‑price projects
Role Summary
The Service Delivery Manager is responsible for leading end‑to‑end delivery of projects and support engagements within the Insurance domain. The role focuses on fixed‑price delivery management, customer satisfaction, operational excellence, and account growth. The candidate will handle multiple projects simultaneously while ensuring strong governance, financial control, and stakeholder alignment.
Key Responsibilities
- Manage end‑to‑end delivery of fixed‑price and support projects, ensuring scope, timelines, cost, and quality are met
- Oversee multiple concurrent projects/engagements across the Insurance domain
- Serve as the primary client contact, building trusted and long‑term stakeholder relationships
- Ensure effective resource planning, utilization, and profitability across engagements
- Apply strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and commercial models
- Identify and mitigate delivery risks/issues; drive proactive corrective actions
- Ensure adherence to quality, compliance, and delivery governance standards
- Support pre‑sales with estimations, proposals, and solution presentations
- Identify opportunities for upsell and cross‑sell to grow the account footprint
- Deliver accurate dashboards, metrics, and ongoing performance reporting
- Drive continuous improvement, automation, and operational efficiency initiatives
Skills & Experience
- Proven experience managing fixed‑price projects and support engagements
- Strong background in the Insurance domain (Life, P&C, Specialty, or related)
- Experience managing multiple parallel projects with diverse teams
- Strong leadership, communication, negotiation, and client management skills
- In‑depth understanding of Agile, Waterfall, and Hybrid delivery models
- Good knowledge of commercial models (fixed price, T&M, managed services)
- Proficiency with project management and reporting tools
Senior Service Delivery Manager employer: Coforge
Contact Detail:
Coforge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance domain and let them know you're on the lookout for a Senior Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your delivery methodologies. Be ready to discuss how you've successfully managed fixed-price projects in the past, especially in the insurance sector. We want to see your expertise shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've built strong relationships with clients and stakeholders. Highlight your ability to manage multiple projects while keeping everyone aligned and satisfied.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager in the Insurance domain. Highlight your experience with fixed-price projects and any relevant methodologies like Agile or Waterfall. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed multiple projects and built strong client relationships in the past. We love a good story!
Showcase Your Leadership Skills: As a Senior Service Delivery Manager, leadership is key. In your application, make sure to highlight your experience in leading teams and managing stakeholder expectations. We want to know how you’ve driven success in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Coforge
✨Know Your Projects Inside Out
Make sure you can discuss your experience managing fixed-price projects in detail. Be ready to share specific examples of how you've handled scope, timelines, and quality control. This will show that you understand the nuances of project delivery in the insurance domain.
✨Demonstrate Stakeholder Management Skills
Prepare to talk about how you've built and maintained relationships with clients and stakeholders. Think of instances where you've successfully navigated challenges or conflicts, as this will highlight your communication and negotiation skills.
✨Showcase Your Methodology Knowledge
Brush up on Agile, Waterfall, and Hybrid delivery models. Be prepared to explain how you've applied these methodologies in your previous roles, especially in the context of managing multiple projects simultaneously.
✨Highlight Continuous Improvement Initiatives
Think of examples where you've driven operational efficiency or implemented automation in your past projects. Discussing these initiatives will demonstrate your commitment to quality and governance standards, which is crucial for the role.