Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with tech issues via phone and remote control.
- Company: Join a dynamic team in the heart of London, focused on innovative workplace solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a collaborative culture that values your input and fosters learning.
- Qualifications: Basic knowledge of Windows 11, Office 365, and hardware troubleshooting required.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Apprentice provides phone, remote control and desktop support to users on day-to-day issues involving Windows 11, Office 365 and other business applications.
Service Desk Apprentice will be responsible for providing basic hardware and software support for all company assets including Surface Pro’s, laptops, monitors, peripherals, multifunctional printers/copiers and video conferencing equipment.
Basic network understanding to troubleshoot issues relating to LAN. Knowledge on O365 suite. Working in business hours as specified by the customer.
Senior Associate (London Area) employer: Coforge
Contact Detail:
Coforge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate (London Area)
✨Tip Number 1
Familiarise yourself with the latest features of Windows 11 and Office 365. Being able to discuss recent updates or changes during your interview can demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware issues related to devices like Surface Pros and multifunctional printers. Having specific examples of how you've resolved similar issues in the past can really impress the hiring team.
✨Tip Number 3
Gain a basic understanding of networking concepts, particularly LAN troubleshooting. This knowledge will not only help you in the role but also show that you're committed to expanding your skill set.
✨Tip Number 4
Prepare to discuss your experience with remote support tools and techniques. Highlighting your ability to assist users effectively, even from a distance, will showcase your adaptability and customer service skills.
We think you need these skills to ace Senior Associate (London Area)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements for the Senior Associate position. Highlight your experience with Windows 11, Office 365, and hardware support in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job. Emphasise your technical support experience, especially with devices like Surface Pros and multifunctional printers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Coforge
✨Know Your Tech
Make sure you're well-versed in Windows 11 and Office 365, as these are key components of the role. Brush up on common issues users face and how to resolve them, so you can demonstrate your technical knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully troubleshot hardware and software issues in the past. This will help illustrate your ability to think on your feet and provide effective solutions under pressure.
✨Understand the Company Culture
Research the company’s values and work environment. Being able to discuss how you align with their culture can set you apart from other candidates and show that you're a good fit for the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
