At a Glance
- Tasks: Support users with IT issues and ensure smooth operations in a dynamic environment.
- Company: Join a leading tech team in London with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Work onsite in a collaborative team with exciting challenges every day.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Experience with Windows OS, troubleshooting, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operations. You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this role.
Key Responsibilities
- Reimaging Machines: Manage reimaging of laptops and desktops using SCCM (PXE). Maintain a stock of prebuilt spare machines for quick replacement and user allocation.
- User Onboarding and Offboarding: Set up devices for new joiners, including first-time login, MFA configuration, and account setup. Update CMDB with accurate asset and user details.
- Troubleshooting and Support: Provide advanced-level support for operating system and Office-related issues. Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Application Deployment: Install, configure, and support enterprise applications. Ensure smooth deployment through MECM/Intune.
- Hardware and Peripheral Support: Diagnose and repair hardware issues (laptops/desktops). Provide printer and meeting room support.
- Documentation: Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
Deskside Support Engineer in Portsmouth employer: Coforge
Join a dynamic and innovative team as a Deskside Support Engineer in the heart of London, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and problem-solving, ensuring that you are supported in your role while enjoying a range of benefits including competitive salaries, comprehensive training, and opportunities for career advancement. Experience the unique advantage of working in a vibrant city that offers both professional and personal enrichment.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Portsmouth
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, especially those already working as Deskside Support Engineers. Attend meetups or tech events in London to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or reimaging machines, consider creating a mini-project or blog post showcasing your expertise. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Use our website to find roles that excite you, and tailor your approach to each company’s culture and needs.
✨Tip Number 4
Prepare for the technical interview! Brush up on your knowledge of Windows 11, SCCM, and Office 365. Practise common troubleshooting scenarios so you can demonstrate your problem-solving skills confidently when it counts.
We think you need these skills to ace Deskside Support Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MECM, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about supporting users and how your previous experiences have prepared you for this role. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MECM, and Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT-related issues before. Think about times when you had to diagnose a hardware problem or deploy an application under tight deadlines. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Understand User Onboarding Processes
Familiarise yourself with the onboarding process for new joiners. Be ready to explain how you would set up devices, configure MFA, and update asset details. This shows that you understand the importance of a smooth start for new employees.
✨Emphasise Documentation Skills
Highlight your experience in creating technical documentation and SOPs. Discuss how you’ve contributed to knowledge bases in previous roles. This is crucial as it helps maintain consistency and efficiency within the team.
