At a Glance
- Tasks: Support users with IT issues and ensure smooth operations in a dynamic environment.
- Company: Join Coforge, a forward-thinking tech company in Manchester.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Fast-paced environment with a focus on user satisfaction and teamwork.
- Why this job: Be the go-to tech guru and make a real difference for users.
- Qualifications: 7+ years experience with Windows 11, SCCM, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
We at Coforge are seeking a Deskside Support Engineer with the following skill-set:
- Mandatory Skills:
- Windows 11
- MECM (SCCM)
- Intune
- Office 365 (O365)
- ITIL
- Problem Management
- ServiceNow
- Application Deployment
- Hardware Repair
Position Overview
We are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operations. You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this role.
Key Responsibilities
- Reimaging Machines
- Manage reimaging of laptops and desktops using SCCM (PXE).
- Maintain a stock of prebuilt spare machines for quick replacement and user allocation.
- User Onboarding and Offboarding
- Set up devices for new joiners, including first-time login, MFA configuration, and account setup.
- Update CMDB with accurate asset and user details.
- Troubleshooting and Support
- Provide advanced-level support for operating system and Office-related issues.
- Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Application Deployment
- Install, configure, and support enterprise applications.
- Ensure smooth deployment through MECM/Intune.
- Hardware and Peripheral Support
- Diagnose and repair hardware issues (laptops/desktops).
- Provide printer and meeting room support.
- Documentation
- Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
Key Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management
- Ability to work in a fast-paced, user-facing environment
- Attention to detail and adherence to ITIL processes
Deskside Support Engineer in Manchester employer: Coforge
Coforge is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of Manchester. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our Deskside Support Engineers thrive in their roles. Our commitment to employee well-being is reflected in our comprehensive benefits package and a dynamic work environment that encourages creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Manchester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, Intune, or ServiceNow, make sure to highlight that in conversations. Share examples of how you've tackled IT issues in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! It shows initiative and gives you a better chance of being noticed by hiring managers.
✨Tip Number 4
Prepare for interviews by brushing up on common troubleshooting scenarios. Be ready to discuss how you’d handle specific issues related to hardware repair or application deployment. Confidence is key!
We think you need these skills to ace Deskside Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MECM, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Engineer role. Share specific examples of how you've tackled IT issues in the past – we love a good story!
Show Off Your Problem-Solving Skills:In your application, highlight your troubleshooting abilities and any experience with ITIL processes. We’re looking for someone who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MECM (SCCM), and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've mastered. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled IT issues head-on. Think about times when you resolved complex problems or improved processes. This will demonstrate your ability to think critically and act swiftly in a fast-paced environment.
✨Communicate Clearly and Confidently
Since this role involves user support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with an issue. Clear communication is key, so don’t shy away from showcasing your interpersonal skills.
✨Get Familiar with ITIL and Documentation
Understand the basics of ITIL processes and be prepared to discuss how you've applied them in your previous roles. Also, think about how you approach documentation—having a solid method for creating SOPs and knowledge base articles can set you apart from other candidates.
