At a Glance
- Tasks: Provide first-level IT support and troubleshoot technical issues for users.
- Company: Join Coforge, a dynamic IT support team in London.
- Benefits: Gain valuable experience with potential for career growth in tech.
- Other info: Flexible shifts and a supportive environment for freshers.
- Why this job: Kickstart your IT career while helping others solve their tech problems.
- Qualifications: Basic knowledge of Windows OS and MS Office; customer-focused attitude.
The predicted salary is between 25000 - 32000 € per year.
We are seeking a motivated and customer-focused Service Desk Analyst (Fresher) to join our IT support team. The successful candidate will provide first-level technical support to end users, troubleshoot IT issues, and ensure timely resolution or escalation in line with agreed SLAs.
Key Responsibilities:
- Act as the first point of contact for IT-related queries via phone, email, or ticketing tools
- Log, track, and resolve incidents and service requests accurately
- Provide support for basic hardware, software, desktop, and network issues
- Troubleshoot issues related to Windows OS, MS Office, email, printers, and VPN
- Escalate complex issues to L2/L3 support teams as per process
- Follow ITIL processes and ensure SLA compliance
- Maintain proper documentation and update ticket status regularly
- Deliver excellent customer service and ensure user satisfaction
Required Skills:
- Basic knowledge of computers, operating systems (Windows), and MS Office
- Understanding of IT fundamentals (hardware, software, networking basics)
- Good verbal and written communication skills
- Strong problem-solving and analytical skills
- Willingness to work in shifts (if required)
- Customer-oriented attitude
Educational Qualifications:
- Bachelor’s degree in Computer Science, IT, or related discipline
- Relevant IT certifications (ITIL Foundation, CompTIA A+) will be an added advantage
Preferred Skills (Good to Have):
- Awareness of ITIL concepts
- Basic knowledge of Active Directory and password resets
- Exposure to ticketing tools (ServiceNow, Remedy, JIRA – training acceptable)
IT Support / Service Desk Technician in London employer: Coforge
Coforge is an excellent employer for aspiring IT professionals, offering a dynamic work environment in the heart of London. With a strong focus on employee development, we provide comprehensive training and growth opportunities, ensuring that our Service Desk Analysts gain valuable experience while delivering exceptional customer service. Our collaborative culture fosters innovation and teamwork, making it a rewarding place to kickstart your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / Service Desk Technician in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who work in IT. They might know of openings or can refer you directly, which gives you a leg up in the application process.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you get comfortable answering common questions. Remember, confidence is key when showcasing your problem-solving skills.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. This way, you can align your answers during interviews with what they value, especially around customer service and technical support.
✨Tip Number 4
Don’t forget to apply through our website! We at StudySmarter make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support / Service Desk Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows and MS Office, even if it's just from your studies or personal projects. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about helping users, sprinkle in examples of how you've provided great customer service in the past. Whether it’s a part-time job or a group project, we love to see that you can communicate well and solve problems.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coforge
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows operating systems and MS Office. Be ready to discuss how you've used these tools in the past, even if it's just from your studies or personal projects.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, think of examples where you've provided excellent customer service. Whether it was in a job, during an internship, or even in a volunteer role, be prepared to share those experiences.
✨Familiarise Yourself with ITIL Concepts
Even if you haven't worked with ITIL processes before, having a basic understanding can set you apart. Do some quick research on ITIL principles and be ready to explain how they relate to providing effective IT support.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common IT issues you might face as a Service Desk Analyst. Practice explaining how you would troubleshoot problems, log incidents, and escalate when necessary.
