At a Glance
- Tasks: Lead and enhance our Dynamics 365 platform while mentoring a passionate engineering team.
- Company: Coforge, a forward-thinking tech company in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Shape the future of CRM technology and elevate engineering standards.
- Qualifications: 10+ years in CRM/Dynamics 365 with strong leadership and technical skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: London
Job Type: Full-Time | Hybrid 3 days
Experience Level: 10+ Years
We at Coforge are looking for a highly skilled CRM/Dynamics 365 Technical Lead who can take ownership of our Dynamics 365 platform, elevate engineering standards, and drive improvements across our CRM ecosystem. This role is ideal for someone who combines strong hands-on technical expertise, deep Dynamics product knowledge, and the ability to lead and guide engineers through modern SDLC practices aligned with the SDLC framework.
You will be responsible for shaping the technical direction of our CRM platform, uplifting engineering practices, and mentoring a passionate team to deliver high-quality, scalable, and secure solutions.
Key Responsibilities
- Technical Leadership & Platform Ownership
- Serve as the technical authority for Dynamics 365 (CE), ensuring best practice configuration, development, customisation, and architecture.
- Drive continuous improvement of the CRM platform through proactive recommendations, solution design, and optimisation.
- Own the CRM roadmap from a technical perspective, ensuring alignment with wider engineering and platform strategies.
- Lead the uplift of CRM engineering practices, ensuring alignment with the SDLC framework.
- Champion high-quality engineering through code reviews, CI/CD improvements, testing standards, and governance.
- Establish and enforce engineering best practices, development patterns, and quality gates.
- Mentor, support, and guide CRM engineers, encouraging strong engineering culture, accountability, and continuous learning.
- Collaborate with third parties, product owners, platform leads, architects, and stakeholders to deliver business critical CRM capabilities.
- Facilitate knowledge sharing and ensure the team is equipped with the right engineering tools and practices.
- Work with business stakeholders to drive the continuous improvement for the CRM platform.
- Act as centre of knowledge for the CRM platform to lead on the 3rd line support.
- Solution Design & Delivery
- Own and contribute to the design and implementation of Dynamics 365 solutions using Power Platform, Azure integrations, plugins, and custom components.
- Ensure delivered solutions are scalable, secure, and aligned with platform and architectural principles.
- Partner closely with business analysts and product owners to understand requirements, refine user stories, and translate them into clear technical user stories that guide solution design and development that deliver measurable value.
Required Skills & Experience
- Strong hands-on experience with Dynamics 365 CE and Power Platform (Power Apps, Power Automate, Dataverse).
- Proven background in CRM solution development, customisation, and integration.
- Solid understanding of SDLC, DevOps pipelines, branching strategies, code quality standards, and engineering governance.
- Experience working with onshore and offshore third-party teams.
- Demonstrable experience leading small engineering teams or acting as a senior developer/technical SME guiding others.
- Experience working with Azure components such as Functions, Service Bus, Logic Apps, or API Management.
- Ability to define standards, drive engineering discipline, and uplift technical maturity across a team.
- Strong communication and stakeholder management skills.
Nice to Have
- Microsoft certifications (e.g., PL-400, PL-600, MB-600).
- Experience implementing or operating within enterprise SDLC frameworks.
- Knowledge of Dynamics 365 Marketing, Customer Insights, Customer Service, Sales or Field Service.
- Exposure to wider .NET development or API integrations.
- Real ownership of a major enterprise platform.
- The opportunity to uplift CRM engineering practices from the ground up.
- A collaborative environment with supportive engineering and platform leads.
- The chance to shape the long-term technical direction of Dynamics 365 within the organisation.
Who This Role Will Appeal To
This role is ideal for someone who is currently:
- A Senior CRM Engineer ready to step into a leadership position, or
- A Technical Lead seeking more ownership and influence, and wants a role where they can shape both the platform and the engineering culture.
StudySmarter Expert Advice🤫
We think this is how you could land CRM / Dynamics 365 Technical Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Coforge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Coforge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Coforge!
✨Direct Apply to Coforge
Let's not forget to apply directly through the Coforge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace CRM / Dynamics 365 Technical Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Coforge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coforge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Coforge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
