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- Tasks: Support users with IT issues, onboard new joiners, and troubleshoot systems.
- Company: Join Coforge, a dynamic tech company in Leeds.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Experience with Windows 11, SCCM, Intune, and troubleshooting skills required.
- Other info: Exciting environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We at Coforge are seeking a highly skilled and detail-oriented End User Computing Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installations, printer support, and managing Windows 11 operating systems across the organization. Strong knowledge of Windows operating systems, macOS, system configuration, and troubleshooting is essential.
- Key Responsibilities
- Reimaging Machines: Perform laptop/desktop reimaging via SCCM using PXE. Maintain a pool of spare built machines for quick allocation during laptop swaps.
- User Onboarding/Offboarding: Set up laptops for new joiners, including first-time setup and MFA configuration. Update the CMDB with accurate asset information.
- Troubleshooting and Support: Provide advanced-level support to resolve Office and operating system–related issues. Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Documentation: Create and maintain detailed documentation for existing processes, standard operating procedures (SOPs), and best practices to support knowledge sharing.
Deskside Support Technician in Leeds employer: Coforge
Contact Detail:
Coforge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on a job or can give you insider info about companies hiring.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, SCCM, or Intune, make sure to highlight that in conversations. Consider setting up a demo or a mini-project to showcase your troubleshooting prowess when chatting with potential employers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for the Deskside Support Technician role.
✨Tip Number 4
Use our website to find roles that match your skills! We’ve got loads of opportunities waiting for you. Applying through us not only streamlines the process but also gives you access to resources that can help you ace those interviews.
We think you need these skills to ace Deskside Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, SCCM, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Technician role. Share specific examples of how you've tackled IT issues in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved complex IT problems. We’re looking for someone who can think on their feet, so let us know how you’ve handled challenges in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, SCCM, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved IT issues. Think about times when you had to troubleshoot complex problems or support users with different tech challenges. This will demonstrate your hands-on experience and ability to think on your feet.
✨Documentation is Key
Since creating and maintaining documentation is part of the role, be ready to talk about your experience with this. Bring examples of SOPs or processes you've documented in the past, and explain how they helped improve efficiency or knowledge sharing within your team.
✨Be Personable and Engaging
As a Deskside Support Technician, you'll be interacting with various users. Show your communication skills during the interview by being friendly and approachable. Practice explaining technical concepts in simple terms, as this will be crucial when supporting non-technical users.
