At a Glance
- Tasks: Support users with IT issues, onboard new joiners, and troubleshoot systems.
- Company: Join Coforge, a dynamic tech company in Leeds.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Collaborative team environment with a focus on innovation.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: 7+ years in IT support, strong knowledge of Windows and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
We at Coforge are seeking a highly skilled and detail-oriented Deskside Support Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installations, printer support, and managing Windows 11 operating systems across the organization.
Strong knowledge of Windows operating systems, macOS, system configuration, and troubleshooting is essential.
Key Responsibilities- Reimaging Machines: Perform laptop/desktop reimaging via SCCM using PXE. Maintain a pool of spare built machines for quick allocation during laptop swaps.
- User Onboarding/Offboarding: Set up laptops for new joiners, including first-time setup and MFA configuration. Update the CMDB with accurate asset information.
- Troubleshooting and Support: Provide advanced-level support to resolve Office and operating system-related issues. Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Documentation: Create and maintain detailed documentation for existing processes, standard operating procedures (SOPs), and best practices to support knowledge sharing.
Deskside Support Engineer in Leeds employer: Coforge
Coforge is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Deskside Support Engineer to thrive. Located in Leeds, we offer competitive benefits, opportunities for professional growth, and a commitment to employee development, ensuring that our team members are equipped with the skills needed to excel in their roles. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on a Deskside Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with SCCM, Intune, or Windows 11, make sure to highlight that in conversations. Bring up specific examples of how you've solved problems or improved processes in past roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm for the role and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 4
Check out our website for openings! We often post roles directly there, and applying through us can give you a better chance of getting noticed. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Deskside Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with SCCM, Intune, and Windows 11. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Engineer role. Share specific examples of how you've tackled IT issues in the past – we love a good story!
Show Off Your Documentation Skills:Since documentation is key in this role, mention any experience you have creating SOPs or knowledge-sharing materials. We appreciate candidates who understand the importance of clear communication and process management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and Windows 11. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved IT issues. Think about times when you had to troubleshoot complex problems or support users with different tech challenges. This will demonstrate your ability to think on your feet and provide excellent support.
✨Get Familiar with Their Processes
Research Coforge's approach to user onboarding and documentation. Understanding their processes will help you align your answers with their expectations and show that you're genuinely interested in how they operate.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about their team dynamics, ongoing projects, or how they handle new technology rollouts. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
