At a Glance
- Tasks: Support users with IT issues and ensure smooth operations in a dynamic environment.
- Company: Join a leading tech team in London focused on user support and innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Work onsite in a collaborative team with great career advancement potential.
- Why this job: Be the go-to tech guru, solving problems and making a real difference every day.
- Qualifications: Experience with Windows 11, SCCM, Intune, and strong troubleshooting skills.
The predicted salary is between 35000 - 45000 £ per year.
Role: Deskside Support Engineer
Job Type: Full-Time
Location: London, UK (5 days onsite)
Mandatory Skills
- Windows 11
- MECM (SCCM)
- Intune
- Office 365 (O365)
- ITIL
- Problem Management
- ServiceNow
- Application Deployment
- Hardware Repair
Position Overview
We are seeking a highly skilled and detail-oriented End User Computing (EUC) Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues and ensuring smooth day-to-day operations. You will play a key role in new joiner onboarding, meeting room support, system reimaging, application installation, printer support, and Windows 11 environments across the organization. Strong expertise in Windows OS, Mac OS, system configuration, and troubleshooting will be critical for success in this role.
Key Responsibilities
- Reimaging Machines
- Manage reimaging of laptops and desktops using SCCM (PXE).
- Maintain a stock of prebuilt spare machines for quick replacement and user allocation.
- User Onboarding and Offboarding
- Set up devices for new joiners, including first-time login, MFA configuration, and account setup.
- Update CMDB with accurate asset and user details.
- Troubleshooting and Support
- Provide advanced-level support for operating system and Office-related issues.
- Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Application Deployment
- Install, configure, and support enterprise applications.
- Ensure smooth deployment through MECM/Intune.
- Hardware and Peripheral Support
- Diagnose and repair hardware issues (laptops/desktops).
- Provide printer and meeting room support.
- Documentation
- Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
Deskside Support Engineer in Guildford employer: Coforge
As a Deskside Support Engineer in London, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company offers comprehensive training programmes, a supportive team culture, and the opportunity to work with cutting-edge technology, ensuring that you are well-equipped to tackle IT challenges while enjoying a fulfilling career. With a focus on work-life balance and employee well-being, we provide a vibrant workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Guildford
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next role!
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios you might face as a Deskside Support Engineer. This will help you feel more confident and ready to tackle those tricky technical questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows 11, MECM, or troubleshooting, make sure to highlight that in conversations. Share specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Deskside Support Engineer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MECM, and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the Deskside Support Engineer role and how your background makes you the perfect fit for our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT-related issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MECM, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved IT issues. Think about times when you diagnosed a tricky problem or improved a process. This role is all about support, so demonstrating your ability to think on your feet will impress the interviewers.
✨Familiarise Yourself with ITIL Practices
Since this position involves problem management, it’s crucial to understand ITIL principles. Brush up on how ITIL can help improve service delivery and user satisfaction. Being able to discuss this knowledge will show that you're serious about the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, the tools they use, or their approach to user onboarding. This not only shows your interest but also helps you gauge if the company is the right fit for you.
