At a Glance
- Tasks: Lead change management for the Hotels 2030 programme, ensuring effective communication and training.
- Company: Dynamic company in the aviation and hospitality sector with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on stakeholder engagement and user adoption.
- Why this job: Make a real impact by driving change in a transformative programme.
- Qualifications: 8+ years in Change Management, strong communication skills, and experience in digital transformation.
The predicted salary is between 70000 - 90000 £ per year.
Location: Waterside, London, UK
Work mode: Hybrid
Skills: Change Management, Stakeholder Management, aviation, hospitality, crew operations, or travel domain preferred.
Certifications: PROSCI / Change Management certification
Role Purpose: Lead the change management workstream for the Hotels 2030 programme, ensuring successful communication, training, stakeholder engagement, and adoption of the crew application across business users and operational teams.
Key Responsibilities:
- Change Strategy & Planning
- Define and execute the end-to-end change management strategy for the Hotels 2030 programme
- Conduct change impact assessments across business functions and user groups
- Develop stakeholder engagement and business readiness plans
- Identify change risks and mitigation actions
- Communications
- Create and manage communication plans aligned to programme milestones
- Develop executive, operational, and end-user messaging
- Coordinate newsletters, townhalls, FAQs, leadership updates, and awareness campaigns
- Ensure consistent communication across markets and teams
- Training & Enablement
- Define training strategy and learning approach
- Develop training materials, user guides, quick reference guides, and e-learning content
- Coordinate training delivery sessions and train-the-trainer activities
- Track training completion and effectiveness
- Adoption & Business Readiness
- Drive user adoption and engagement activities
- Establish adoption KPIs and reporting dashboards
- Conduct readiness assessments prior to go-live
- Support hypercare activities and user feedback management post-launch
- Stakeholder Management
- Engage with programme leadership, operations teams, HR, IT, and business stakeholders
- Act as the primary change management contact for the programme
- Facilitate workshops and alignment sessions
Required Experience:
- 8+ years of experience in Change Management / Transformation programmes
- Experience in digital transformation and enterprise application rollouts
- Strong communication and stakeholder management skills
- Experience managing training and adoption at scale
- Familiarity with Agile delivery environments
- Experience in aviation, hospitality, crew operations, or travel domain preferred
Preferred Skills:
- PROSCI / Change Management certification
- Experience with collaboration tools such as JIRA, Confluence, Miro, SharePoint
- Data-driven adoption and engagement reporting
- Strong presentation and workshop facilitation skills
Deliverables:
- Change strategy and roadmap
- Communication calendar and assets
- Training plan and training materials
- Adoption dashboards and readiness reports
- Hypercare support plan
Change Management Lead in England employer: Coforge
As a Change Management Lead at our Waterside, London location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a hybrid work model, competitive benefits, and a culture that values collaboration and innovation, ensuring you have the resources and opportunities to excel in your role while contributing to the transformative Hotels 2030 programme.
StudySmarter Expert Advice🤫
We think this is how you could land Change Management Lead in England
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation, hospitality, or travel sectors. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your change management strategies and successes. This can really set you apart during interviews and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing with a friend or using mock interview platforms. Focus on articulating your experience in stakeholder management and training delivery, as these are key for the Change Management Lead role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Change Management Lead in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and stakeholder engagement. We want to see how your skills align with the Hotels 2030 programme, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills:Since communication is key for this role, use your application to demonstrate your ability to convey complex ideas clearly. We love seeing examples of how you've successfully managed communications in past roles, so include those stories!
Highlight Relevant Experience:If you’ve got experience in aviation, hospitality, or digital transformation, make sure it shines through in your application. We’re looking for someone who can hit the ground running, so connect your past roles to the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Change Management Lead position. Plus, it’s super easy to do!
How to prepare for a job interview at Coforge
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially those related to the PROSCI methodology. Be ready to discuss how you've successfully led change initiatives in the past, particularly in sectors like aviation or hospitality.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've effectively engaged stakeholders in previous roles. Think about specific strategies you used to communicate and manage expectations, as this will be crucial for the role.
✨Demonstrate Your Training and Adoption Experience
Be ready to talk about your experience in developing training materials and driving user adoption. Highlight any metrics or KPIs you've tracked to measure success, as this shows you're data-driven and results-oriented.
✨Familiarise Yourself with Agile Environments
Since familiarity with Agile delivery is preferred, make sure you understand how change management fits within Agile frameworks. Be prepared to discuss how you've adapted change strategies in fast-paced environments.
