At a Glance
- Tasks: Support users with IT issues, onboard new joiners, and manage Windows 11 systems.
- Company: Join Coforge, a dynamic tech company in Leeds.
- Benefits: Permanent full-time role with competitive salary and growth opportunities.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Be part of a skilled team and enhance your IT support skills.
- Qualifications: 7+ years experience in IT support, strong knowledge of Windows and troubleshooting.
The predicted salary is between 36000 - 60000 £ per year.
We at Coforge are seeking a highly skilled and detail-oriented Deskside Support Engineer to join our existing DSS team. In this role, you will be responsible for supporting business users with IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installations, printer support, and managing Windows 11 operating systems across the organization. Strong knowledge of Windows operating systems, macOS, system configuration, and troubleshooting is essential.
Key Responsibilities
- Reimaging Machines: Perform laptop/desktop reimaging via SCCM using PXE. Maintain a pool of spare built machines for quick allocation during laptop swaps.
- User Onboarding/Offboarding: Set up laptops for new joiners, including first-time setup and MFA configuration. Update the CMDB with accurate asset information.
- Troubleshooting and Support: Provide advanced-level support to resolve Office and operating system–related issues. Troubleshoot OS installations, application compatibility issues, and driver conflicts.
- Documentation: Create and maintain detailed documentation for existing processes, standard operating procedures (SOPs), and best practices to support knowledge sharing.
Deskside Support Engineer employer: Coforge
Coforge is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of Leeds. With a strong focus on professional development, we offer numerous growth opportunities and comprehensive benefits, ensuring our Deskside Support Engineers thrive in their roles while contributing to meaningful projects. Join us to be part of a dynamic team where your expertise in IT support will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got experience with SCCM, Intune, or Windows 11, make sure to highlight that in conversations. Bring up specific examples of how you've tackled troubleshooting issues in the past.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 4
Check out our website for openings! We’re always looking for talented individuals like you. Applying directly through our site can sometimes give you an edge, so don’t miss out!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with SCCM, Intune, and Windows 11. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Engineer role. Share specific examples of how you've tackled IT issues in the past – we love a good story!
Show Off Your Troubleshooting Skills:Since troubleshooting is key for this role, make sure to mention any specific challenges you've faced and how you resolved them. We’re looking for problem solvers who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coforge
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and Windows 11. Be ready to discuss how you've used these tools in past roles, especially in troubleshooting and reimaging machines. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved IT issues. Think about times when you tackled complex problems or improved processes. This will demonstrate your ability to think on your feet and handle the challenges of a Deskside Support Engineer.
✨Get Familiar with ServiceNow
Since ServiceNow is part of the role, it’s crucial to understand its functionalities. If you’ve used it before, be ready to explain how you managed tickets or workflows. If not, do a bit of research to show your willingness to learn and adapt.
✨Documentation is Key
Highlight your experience with creating and maintaining documentation. Discuss how you’ve contributed to SOPs or knowledge bases in previous jobs. This shows that you value knowledge sharing and can help improve team efficiency.
