At a Glance
- Tasks: Lead a team to troubleshoot and resolve complex technical issues in banking applications.
- Company: Join Coforge, a dynamic tech company focused on innovative solutions.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technologies.
- Other info: Opportunity to mentor junior members and improve processes in a collaborative environment.
- Why this job: Make a real impact by enhancing client experiences and leading a talented team.
- Qualifications: Proven leadership in support roles, with skills in Java, Python, and API debugging.
The predicted salary is between 51750 - 63250 £ per year.
Location: London, UK
Work mode: Fully onsite
Client/Cluster: Banking customer
Skills: Java and Python and debugging API calls working with UIs.
Responsibilities:
- A hands-on team lead is required to provide oversight and leadership in several Marquee applications.
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams.
- Serve as point of escalation for support issues.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Manage escalations and incidents – directing the team and updating stakeholders.
- Able to ‘dive in’ to resolve issues.
- Managing staff rotas schedules and vacation planning.
- Strong and confident communicator.
- Engage with stakeholders to assess needs and provide monthly reporting.
- Ensure team are following standard processes and monitoring performance.
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
Key Criteria:
- Must have a proved record of team leadership in a support environment.
- Must have working knowledge and experience with Java and Python and debugging API calls working with UIs.
- Must be willing to execute on-support issues while also building out the function and automating resolution of repeat issues.
- Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
- AWS knowledge is an advantage.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
Java Support Lead in City of London employer: Coforge
Coforge is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the tech space. Located in London, employees benefit from a vibrant city atmosphere, ample professional growth opportunities, and a commitment to cutting-edge technology, ensuring that team members are at the forefront of industry advancements. With a focus on employee development and a supportive environment, Coforge stands out as a rewarding place to build a meaningful career in data architecture.
StudySmarter Expert Advice🤫
We think this is how you could land Java Support Lead in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Coforge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Coforge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Coforge!
✨Direct Apply to Coforge
Let's not forget to apply directly through the Coforge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Java Support Lead in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Coforge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coforge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Coforge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
