At a Glance
- Tasks: Lead a dynamic team to troubleshoot and resolve complex technical issues in banking applications.
- Company: Join Coforge, a forward-thinking tech company in the heart of London.
- Benefits: Competitive salary, hands-on leadership experience, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and a focus on continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and driving innovative solutions.
- Qualifications: Proven team leadership, Java and Python skills, and a knack for problem-solving.
The predicted salary is between 51750 - 63250 £ per year.
Location: London, UK
Work mode: Fully onsite
Client/Cluster: Banking customer
Skills: Java and Python and debugging API calls working with UIs.
Responsibilities:
- A hands-on team lead is required to provide oversight and leadership in several Marquee applications.
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams.
- Serve as point of escalation for support issues.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Manage escalations and incidents – directing the team and updating stakeholders.
- Able to ‘dive in’ to resolve issues.
- Managing staff rotas schedules and vacation planning.
- Strong and confident communicator.
- Engage with stakeholders to assess needs and provide monthly reporting.
- Ensure team are following standard processes and monitoring performance.
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
Key Criteria:
- Must have a proved record of team leadership in a support environment.
- Must have working knowledge and experience with Java and Python and debugging API calls working with UIs.
- Must be willing to execute on-support issues while also building out the function and automating resolution of repeat issues.
- Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
- AWS knowledge is an advantage.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
Engineering Support Lead in City of London employer: Coforge
Coforge is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the tech space. Located in London, employees benefit from a vibrant city atmosphere, ample professional growth opportunities, and a commitment to cutting-edge technology, ensuring that team members are at the forefront of industry advancements. With a focus on employee development and a supportive environment, Coforge stands out as a rewarding place to build a meaningful career in data architecture.
We think you need these skills to ace Engineering Support Lead in City of London
Java
Python
Debugging API calls
UI Development
Team Leadership
Technical Troubleshooting
Incident Management
