At a Glance
- Tasks: Lead change management for the Hotels 2030 programme, ensuring effective communication and training.
- Company: Dynamic company in the aviation and hospitality sector, focused on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on stakeholder engagement and user adoption.
- Why this job: Make a real impact by driving change in a transformative programme.
- Qualifications: 8+ years in Change Management, strong communication skills, and experience in digital transformation.
The predicted salary is between 60000 - 75000 £ per year.
Location: Waterside, London, UK
Work mode: Hybrid
Skills: Change Management, Stakeholder Management, aviation, hospitality, crew operations, or travel domain preferred.
Certifications: PROSCI / Change Management certification
Role Purpose: Lead the change management workstream for the Hotels 2030 programme, ensuring successful communication, training, stakeholder engagement, and adoption of the crew application across business users and operational teams.
Key Responsibilities:
- Change Strategy & Planning: Define and execute the end-to-end change management strategy for the Hotels 2030 programme. Conduct change impact assessments across business functions and user groups. Develop stakeholder engagement and business readiness plans. Identify change risks and mitigation actions.
- Communications: Create and manage communication plans aligned to programme milestones. Develop executive, operational, and end-user messaging. Coordinate newsletters, townhalls, FAQs, leadership updates, and awareness campaigns. Ensure consistent communication across markets and teams.
- Training & Enablement: Define training strategy and learning approach. Develop training materials, user guides, quick reference guides, and e-learning content. Coordinate training delivery sessions and train-the-trainer activities. Track training completion and effectiveness.
- Adoption & Business Readiness: Drive user adoption and engagement activities. Establish adoption KPIs and reporting dashboards. Conduct readiness assessments prior to go-live. Support hypercare activities and user feedback management post-launch.
- Stakeholder Management: Engage with programme leadership, operations teams, HR, IT, and business stakeholders. Act as the primary change management contact for the programme. Facilitate workshops and alignment sessions.
Required Experience: 8+ years of experience in Change Management / Transformation programmes. Experience in digital transformation and enterprise application rollouts. Strong communication and stakeholder management skills. Experience managing training and adoption at scale. Familiarity with Agile delivery environments. Experience in aviation, hospitality, crew operations, or travel domain preferred.
Preferred Skills: PROSCI / Change Management certification. Experience with collaboration tools such as JIRA, Confluence, Miro, SharePoint. Data-driven adoption and engagement reporting. Strong presentation and workshop facilitation skills.
Deliverables: Change strategy and roadmap. Communication calendar and assets. Training plan and training materials. Adoption dashboards and readiness reports. Hypercare support plan.
Change Management Lead employer: Coforge
As a Change Management Lead at our Waterside location in London, you will thrive in a dynamic and inclusive work culture that prioritises employee growth and development. We offer a hybrid work model, competitive benefits, and opportunities to lead impactful change initiatives within the hospitality sector, ensuring your contributions are recognised and valued. Join us to be part of a forward-thinking team dedicated to shaping the future of our Hotels 2030 programme.
StudySmarter Expert Advice🤫
We think this is how you could land Change Management Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation, hospitality, or travel sectors. Use LinkedIn to connect with industry leaders and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising your change management stories. Think about specific challenges you've faced and how you tackled them. We want to hear about your successes and how you engaged stakeholders effectively!
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your change management strategies, training materials, and communication plans. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Change Management Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and stakeholder engagement. We want to see how your skills align with the Hotels 2030 programme, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills:Since communication is key for this role, use clear and concise language in your application. We love a good story, so feel free to share examples of how you've successfully communicated change in previous roles.
Highlight Relevant Experience:Don’t forget to emphasise your experience in digital transformation and any work within the aviation or hospitality sectors. We’re looking for someone who can hit the ground running, so make those experiences pop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Change Management Lead position. Plus, it’s super easy!
How to prepare for a job interview at Coforge
✨Know Your Change Management Inside Out
Make sure you brush up on your change management principles, especially PROSCI. Be ready to discuss how you've successfully led change initiatives in the past, particularly in the aviation or hospitality sectors. Use specific examples to showcase your experience.
✨Stakeholder Engagement is Key
Prepare to talk about your approach to stakeholder management. Think of instances where you've effectively engaged different teams and how you tailored your communication for various audiences. Highlight any tools you've used, like JIRA or Confluence, to facilitate this process.
✨Showcase Your Training Skills
Since training is a big part of this role, be ready to discuss your experience in developing training materials and delivering sessions. Bring examples of training strategies you've implemented and how you tracked their effectiveness. This will show your potential employer that you're proactive and results-driven.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in change management. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to think on your feet and adapt to changing circumstances.
